QA Engineer with 4+ years in Software Testing & Agile
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Detail-oriented and proactive QA Manual Tester with Nearly 5 years of experience of experience in software testing across web and mobile applications, along with hands-on experience in resolving client support queries. Skilled in designing and executing test cases, identifying and documenting defects, and ensuring high-quality product releases. Adept at analyzing client-reported issues, reproducing bugs, and providing timely resolutions in collaboration with development teams. Strong understanding of SDLC, STLC, and Agile methodologies, with a proven ability to reduce production issues, improve QA processes, and enhance overall customer satisfaction.
Darshan institute of Engineering & Technology - Rajkot
Computer Engineering · Computer Engineering
August 1, 2017 – June 30, 2021
Synoups Solution Pvt Ltd
QA + Support
June 1, 2023 – Present
India
Fero.ai
QA Analyst
August 1, 2021 – May 1, 2023
India
Cultural Fit Analysis
The candidate's experience across two companies, with a consistent focus on QA and support, indicates a stable career path within the target domain. Their involvement in Agile ceremonies and collaboration with various teams (developers, business analysts, product, technical support) suggests adaptability and a team-oriented mindset. The breadth of skills, from test execution to client support and backend validation, shows a versatile profile suitable for dynamic environments. The experience with white-label versions also points to an ability to handle diverse product requirements.
Soft Skills & Operational Fit
The candidate demonstrates good collaboration skills through active participation in sprint planning, daily stand-ups, and UAT sessions, and by working with cross-functional teams to resolve client issues. Their experience in client support indicates strong customer-focused communication and problem-solving abilities. The proactive approach to defect reduction and maintaining detailed records suggests attention to detail and operational efficiency.