Team Leader with 10+ years in Back-office Operations & Team Management
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Assessing your cultural and operational fit
Results-driven Team Leader with 13+ years of experience in back-office operations, team management, SLA monitoring, productivity reporting, compliance management, and process improvement across insurance, healthcare, and telecom domains. Skilled in handling team scheduling, operational issue resolution, stakeholder coordination, escalation management, and performance appraisals. Experienced in driving operational excellence through KPI tracking, reporting dashboards, compliance adherence, and team development initiatives.
Kolhapur University
Bachelor of Arts
August 1, 2016 – June 30, 2016
Kolhapur University
H.S.C
June 1, 2004 – May 31, 2004
Kolhapur University
S.S.C
June 1, 2002 – May 31, 2002
Credence Resource Management Pvt. Ltd.
Team Leader
March 1, 2024 – March 1, 2026
India
Credence Resource Management Pvt. Ltd.
Sr.Executive
March 1, 2023 – March 1, 2024
India
Credence Resource Management Pvt. Ltd.
Executive
July 1, 2018 – March 1, 2023
India
WNS Global Services Pvt. Ltd.
Senior Customer Service Analyst
April 1, 2015 – July 1, 2018
India
WNS Global Services Pvt. Ltd.
Customer Service Analyst
April 1, 2012 – March 1, 2015
India
Cultural Fit Analysis
The candidate's career progression within the same company (Credence Resource Management Pvt. Ltd.) and long tenure at WNS Global Services Pvt. Ltd. suggest loyalty and stability. Their experience across insurance, healthcare, and telecom domains indicates adaptability. The emphasis on team development, process improvement, and compliance aligns with a culture that values continuous improvement and structured operations. The lack of diverse project experience outside of back-office operations might limit exposure to varied work environments, but their consistent leadership roles indicate a strong fit for structured, operations-focused teams.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills in team leadership, communication, and problem-solving, evidenced by their roles in managing teams, handling escalations, and coordinating with stakeholders. Their experience in performance reviews, feedback mechanisms, and team engagement initiatives indicates a proactive approach to operational excellence and team development. The focus on compliance, audit management, and data-driven reporting (MBR/WBR) suggests a methodical and results-oriented operational fit.