AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Senior Director | Product Management | Solution Architecture | Digital Transformation | API | AI, CX CCaaS, CPaaS, CCAI, LLMs & AI Agents | Product Architecture | Strategy | Fintech | Voice AI | Platform Innovation
Senior Director of Product Management and Solution Consultation with extensive experience in SaaS, Fintech, Banking, and Telecom sectors. I specialize in CPaaS, CCaaS solutions, Conversational AI, Analytics, WFM, Agentic AI, and Co-Pilot Solutions, driving innovation in customer experience through advanced telephony, AI-driven communications, and cloud infrastructure. My expertise encompasses Sprinklr, Genesys, Amazon Connect Twilio, Five9, MS Teams, and workforce solutions for inbound and outbound communications. I spearhead innovations aimed at enhancing user experience and driving product usability. I strategically develop roadmaps that align with business objectives, utilizing competitive analysis and insights from analytics to inform decision-making. My expertise in designing MVPs and executing go-to-market strategies ensures that our solutions not only meet customer needs but also drive sustainable growth. I prioritize people management, fostering a culture of collaboration and empowerment within my teams.With a strong foundation in Agile/Scrum methodologies, user research, and wireframing, I create scalable, secure communication infrastructures that significantly enhance customer engagement and operational efficiency. With a strong focus on enhancing customer experiences, I leverage my in-depth knowledge of SIP trunking, WebRTC, and secure connectivity to design and implement tailored solutions for global enterprises. I ensure seamless integration of telephony systems using secure connectivity methods, including IPsec tunnels, AWS Direct Connect, GCP & Azure Express Route, and encrypted protocols like TLS. A proven collaborator, I work closely with sales, pre-sales, and technical teams to respond to RFPs/RFIs and provide comprehensive technical support throughout the sales cycle. My focus on integrating AI-powered voice bots, agent assist, transcription, and
Institution of Engineers of India (IEI), Kolkata
Bachelor’s Degree, Computer Science and Engineering
January 1, 2013 – January 1, 2015
Alagappa University
Bachelor’s Degree, Computer Science
January 1, 2012 – January 1, 2015
Government Institute Of Electronics
Special Diploma In Electronics with Specialisation in Computer Science Engineering, Computer Science Engineering
January 1, 2008 – January 1, 2011
Dakshina Bharat Hindi Prachar Sabha
Bachelor’s Degree, Arts-Hindi
January 1, 2002 – January 1, 2006
Sprinklr
Senior Director of Product Management | Solution Architecture
March 1, 2023 – Present
Sprinklr
Director of Product Management
April 1, 2022 – March 1, 2023
Sprinklr
Associate Director - Product Management
January 1, 2021 – March 1, 2022
Wells Fargo
Assistant Vice President - CX Product
May 1, 2020 – December 1, 2020
Hyderabad, Telangana, India
Tata Consultancy Services
Product Manager - Contact Center
August 1, 2019 – May 1, 2020
Tata Consultancy Services
Contact Center - Product Specialist (Customer Engineering)
August 1, 2017 – July 1, 2019
JPMorgan Chase & Co.
Software Product Engineering
September 1, 2014 – August 1, 2017
Hyderabad Area, India
Wells Fargo
Analyst - CX Product
June 1, 2013 – September 1, 2014
Hyderabad Area, India
ADP
Technical Associate
May 1, 2011 – May 1, 2013
Hyderabad Area, India
Building Chatbots Using Google Dialogflow
June 25, 2026 – Present
SIP School Certified Associate - SSCA
The SIP School
June 25, 2026 – Present
Networking 4 VVOIP certification - SSVVP
The SIP School
June 25, 2026 – Present
Genesys Framework, Routing, Reporting Training
Genesys
June 25, 2026 – Present
Amazon Connect Primer
Amazon Web Services (AWS)
June 25, 2026 – Present
Docker and Kubernetes: The Complete Guide
Udemy
June 25, 2026 – Present
Cisco Certified Network Associate -CCNA-640-802
Cisco
June 25, 2026 – Present
Microsoft 'Week of AI'
Microsoft
June 25, 2026 – Present
Learning Amazon Connect: Create and Manage a Contact Centre
June 25, 2026 – Present
Ultimate AWS Certified Architect - Associate 2020
Udemy
June 25, 2026 – Present
Building Intelligent Chatbots on AWS
June 25, 2026 – Present
AWS Solutions Training for Partners : Amazon Connect Business ( Digital )
Amazon Web Services (AWS)
June 25, 2026 – Present
Microsoft Teams Essential Training
June 25, 2026 – Present
Google Contact Center AI by Cloud OnAir
June 25, 2026 – Present
Twilio Liftoff Certification
Twilio
June 25, 2026 – Present
Configure Avaya Aura Communication Manager for Avaya Aura Contact Center
Avaya
June 25, 2026 – Present
AWS Solutions Training for Partners : Amazon Connect Technical ( Digital )
Amazon Web Services (AWS)
June 25, 2026 – Present
Becoming a Product Manager
June 25, 2026 – Present
Avaya Certified Implementation Specialist - Avaya CM 6.x and CMM Embedded Implementation -ACIS 6002
Avaya
June 25, 2026 – Present
UX for Voice: Planning and Implementation
June 25, 2026 – Present
Cultural Fit Analysis
The candidate has a diverse background across multiple large enterprises (Sprinklr, Wells Fargo, TCS, JPMorgan Chase, ADP) and a long tenure in product and solutioning roles. This indicates adaptability and experience in structured environments. However, the focus on product management and solution architecture, rather than direct backend development, suggests a potential mismatch with a hands-on Backend Engineer role. The breadth of certifications, while impressive, leans heavily towards contact center and product-oriented tools rather than core backend development frameworks or languages.
Soft Skills & Operational Fit
The candidate's career trajectory shows a strong shift from technical roles to product management and solution architecture. While this indicates leadership and strategic thinking, it also suggests a potential gap in recent hands-on backend engineering. The descriptions highlight pre-sales, consulting, and business value realization, which are valuable for cross-functional collaboration but do not directly demonstrate operational fit for a pure backend engineering role.