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Senior Project Manager| Senior Program Manager| Project Manager| Program Manager| Senior Scrum Master | Release Train Engineer| Agile Coach |Data Modernization| Generative AI|
Diligent IT professional with 16+ years of expertise in agile software development environments across roles as an Agile Project Manager (Scrum Master & Product Owner) & QA. I have 10+ years of management/lead roles for large enterprise projects with 9+ years of agile project management/scrum master experience, dealing with clients from North America, UK & UAE in the software industry. I possess a Certified Scrum Master from Scrum Alliance and an Advanced SAFe Scrum Master certification from Scaled Agile. Completed PMP training and working on accreditation. Proficient in Waterfall, Scrum, Kanban, & Agile methodology. Adept at managing resources, timelines, clients, and project planning & delivery in software development environments. Managed Project & Scrum Teams (Team Size: 5- 50) as a Project Manager to deliver App/Web Development projects ranging from $ 0.5 Mil to $ 25 Mil. Collaborated with stakeholders at all levels, from the Director, CTO, COO, and Business stakeholders from different departments while managing a cross-functional development team Achievements at Air Canada most recently: 1. Set up the Agile team for the Customer Digital team related to the PCAT application, helped improve the velocity of the team (from 35 story points to 60 story points per sprint), and improved quality by reducing defects by 20% (from 30 to 10 per week) 2. Led the team in analyzing and resolving data quality improvements that helped the PCAT in their initiatives, thereby increasing the quality of automation of compensation cases from 55% to 90%. Thus reducing the cost of manual involvement by 35% 3. Implemented and monitored key performance indicators (KPIs/SLAs) boards to assess the health and progress of the release train, enabling data-driven decision-making 4. Directed the modernization of Microsoft DYNAMICS 365 webforms to .Net 6.0 for Expense Automation, also ena
Insititute Of Business Management
MBA, Marketing
January 1, 2011 – January 1, 2014
NED University of Engineering and Technology
B.E, Computer and information systems
January 1, 2004 – January 1, 2008
Information and Communications Technology Council (ICTC)
Coach Connect, -Onboarding with the Canadian Market, Grooming for Tech Professionals
N/A – Present
Air Canada
Digital Operations- Digital Enablement- Senior Program Manager | Senior Technical Scrum Master
August 1, 2022 – Present
Toronto, Ontario, Canada · Hybrid
HP
Digital Innovations-Program Manager| Senior Technical Scrum Master
November 1, 2021 – June 1, 2022
Mississauga, Ontario, Canada
Clickatell
Digital Customer Experience- Program Consultant
January 1, 2021 – November 1, 2021
Toronto, Ontario, Canada
PNC Solutions
Digital Applications-Program Manager| Senior Technical Scrum Master
August 1, 2020 – November 1, 2020
Florida, United States
10Pearls
Program Manager| Technical Scrum Master
January 1, 2017 – July 1, 2020
Vienna, Virginia, United States
10Pearls
Project Lead & QA
May 1, 2009 – December 1, 2016
Vienna, Virginia, United States
Project Management Professional (PMP)
Project Management Institute
June 23, 2026 – Present
Generative AI Overview for Project Managers
Project Management Institute
June 23, 2026 – Present
PMP® Certification Training Course
iZenBridge Consultancy Private Limited
June 23, 2026 – Present
SAFe 6 Advanced Scrum Master
SAFe by Scaled Agile, Inc.
June 23, 2026 – Present
Certified ScrumMaster® (CSM®)
Scrum Alliance
June 23, 2026 – Present
Cultural Fit Analysis
The candidate's experience spans various industries (airlines, tech manufacturing, digital customer experience, mobile apps, energy, survey management) and company sizes, indicating adaptability. Their roles consistently involve leading diverse teams and managing complex projects, suggesting a collaborative and results-oriented approach. However, the target role is 'Backend Engineer', which is a significant shift from their extensive program/project management background. While they have some technical exposure (e.g., .NET 6.0 modernization, AWS, Kafka, Snowflake), their primary experience is not in hands-on backend engineering, which could be a cultural mismatch for a purely technical individual contributor role.
Soft Skills & Operational Fit
The candidate demonstrates strong leadership, communication, and organizational skills through their extensive experience as a Program Manager and Scrum Master. Their ability to facilitate Agile ceremonies, mentor teams, and manage diverse stakeholders indicates a high operational fit for roles requiring strong project execution and team guidance. The descriptions highlight proactive problem-solving and a focus on efficiency and delivery.