Technical Support Specialist with 7+ years in Endpoint Security & Cloud Management
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Assessing your cultural and operational fit
IT Support Specialist with over 7 years of experience providing in Tech Process and Customer services - Technical assistance for OS & H/W support, Endpoint security Management, including Microsoft Intune and Azure AD. Experienced in resolving MDM/MAM policy-related issues, conducting escalations, and supporting Windows Autopilot environments, Co-management (Intune & SCCM), Knowledge regarding Autopilot V2 and Microsoft Cloud PKI for Microsoft Intune - SCIM Certified. Passionate about user-focused support, operational improvement, and secure device lifecycle management.
Institution of Engineers (India)
B. E/ B.Tech · Computer Engineering
N/A – June 30, 2024
KG Polytechnic College
Polytechnic Diploma · Computer Engineering
N/A – June 30, 2018
Concentrix
Escalation Engineer / Tech Lead - (Microsoft Intune)
December 1, 2021 – Present
Bengaluru, Karnataka, India
Hp Inc. (via Teamlease & Mphasis Ltd.)
Technical Support Associate
October 1, 2018 – December 1, 2021
Bengaluru, Karnataka, India
MDM Auto-Enrolment Project Using Python
January 1, 2024 – Present
• Implemented Python-based solutions to streamline the MDM auto-enrollment process, resulting improvement in enrollment times. • Leveraged Python to streamline MDM configuration, reducing manual setup time, enhancing efficiency. • Developed an automated MDM enrollment solution using Python, reducing user enrollment errors.
SQL
SoloLearn
April 1, 2026 – Present
Time Management
WebVeda
April 1, 2026 – Present
Networking - MCITP
Rooman Technologies, Bangalore
April 1, 2026 – Present
SCIM - Management Solutions Intune
Microsoft
January 1, 2025 – Present
Intune Specialist - Autopilot
QA Ltd
January 1, 2025 – Present
SED Intune Specialist training - Intune Device Configuration
QA Ltd
January 1, 2025 – Present
Microsoft 365 Mobility & Security
Pearson VUE
January 1, 2022 – Present
Cultural Fit Analysis
The psychometric test score of 0 indicates a significant and critical concern regarding cultural fit, specifically in areas such as work attitude, stress handling, and team collaboration. This score suggests a potential mismatch with organizational values and team dynamics.
Soft Skills & Operational Fit
The psychometric test score of 0 raises critical concerns regarding logical reasoning, work attitude, stress handling, and team collaboration, which are fundamental for operational fit. While the candidate's experience descriptions mention collaboration and meeting SLAs, these are directly contradicted by the assessment results.