Service Desk Executive (IT Support Engineer) with 1+ years in Helpdesk & Cloud Operations.
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
To pursue a challenging and career oriented position in the field of information technology which offer good opportunities based on skills, professional expertise, target achievements and cope to the challenges through dedication and commitments.
CSVTU
Diploma · Information Technology
N/A – June 30, 2018
Chhattisgarh Board Of Secondary Education
SSC
N/A – May 31, 2016
Pandit Ravisankar University
M.A.
N/A – June 30, 2021
Pandit Ravisankar University
B.A.
N/A – June 30, 2019
NSTI Noida
CITS · Information Technology
N/A – June 30, 2022
Agnicient Technologies Pvt. Ltd.
Technical Helpdesk
November 1, 2024 – Present
India
Usha International Limited
Service Desk Executive
July 1, 2024 – October 31, 2024
India
Hostel Management System
June 1, 2018 – May 31, 2019
Developed a dynamic web application for hostel administration and student management. Created modules for student registration, room allocation, and record maintenance. Handled backend logic and database connectivity using PHP and MySQL. Tested the application locally using XAMPP server.
PHP
Unknown
June 1, 2026 – Present
Ethical hacking
Unknown
June 1, 2026 – Present
CCNA
Unknown
June 1, 2026 – Present
Cloud associate
Unknown
June 1, 2026 – Present
Cyber Security
Unknown
June 1, 2026 – Present
ITIL
Unknown
June 1, 2026 – Present
Windows Administration
Unknown
June 1, 2026 – Present
Linux Administration
Unknown
June 1, 2026 – Present
Hindi typing
Unknown
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's academic project and internship demonstrate an interest in both web development and cloud/DevOps, indicating a breadth of technical curiosity. The certifications listed (ITIL, CCNA, Cyber Security) suggest a proactive approach to skill development relevant to IT support. The target role of 'Service Desk Executive' aligns with their recent experience and certifications. However, the overall experience level (1 year) is relatively low for a senior role, and the project is academic, limiting insights into collaborative work in a professional setting.
Soft Skills & Operational Fit
The candidate lists 'Quick Learner', 'Positive Attitude', 'Hardworking', 'Punctual', 'Good Listener', and 'Responsible' as strengths, which are valuable for a service desk role. The project and internship show a basic ability to follow instructions and contribute to technical tasks. However, the lack of detailed descriptions for professional experience makes it difficult to fully assess operational fit and problem-solving skills in a real-world support environment.