Tabassum Khaleel

Osmania University

Bachelor of Engineer (IT) · Information Technology

August 1, 2010 – June 30, 2014

M S Jr College

Intermediate · M.P.C

June 1, 2008 – May 31, 2010

St Joseph's High School

SSC

June 1, 2007 – May 31, 2008

Salesforce (BC Forward Ind)

Senior Test Engineer

August 1, 2023 – October 31, 2025

India

Tech Mahindra

Software Test Engineer

September 1, 2014 – July 31, 2023

India

Salesforce Mobile Application Testing

August 1, 2023 – October 31, 2025

Mobile Applications testing includes validation and Verification of a Salesforce mobile application, including Sales, Cloud testing, custom components, functions correctly, reliably, and provides a positive user experience on mobile devices. It involves testing functionalities on different Mobile devices with different versions including Beta versions. Testing covers core Salesforce functionality, customizations, integrations, user interface, performance, and offline capabilities across various iOS and Android devices and orientations. Salesforce Agent force is a platform for creating and deploying autonomous AI agents to handle business tasks across service, sales, marketing, and commerce. Unlike traditional chatbots, these AI agents can act independently to complete tasks, such as processing a refund or scheduling a meeting, by leveraging existing business data and workflows within the Salesforce platform. The system uses natural language to understand tasks, creates action plans, and operates with defined boundaries to ensure data security and accuracy. Roles and Responsibilities: Involving in Daily Stand-up calls with teams Onsite/Offshore both. Analysis, Planning, Design and Execution of test scripts. Creating User stories for every sprint with descriptions, attaching Test cases suite and executing the same on salesforce App for Mobile and Web both. Reporting work status of Testing Team to client on daily basis. Functional testing, Device testing, Copilot Testing, providing AI commands, recommended utterances, voice commands and validated expected results from the AI commands. Tested agent performance across multiple channels, including messaging and service portals, ensuring natural and context-aware responses using generative AI. Tracked and managed defects related to agent behavior and functionality using JIRA, reporting test results to stakeholders.

Gene-SQA-OCE

July 1, 2020 – September 30, 2022

Genentech is a biotechnology company dedicated to pursuing groundbreaking science to discover and develop medicines for people with serious and life-threatening diseases. It is a part of USIX group of the US and is recognized as one of the leading groups in the Biotechnology industry. It manages most of its applications through Web Forms and Salesforce Platform. The applications are user-friendly to the patients in order to access required drugs in most efficient manner as and when needed. The Genentech acquired applications such as IAP, LOC, e-Workflow, CPCM, PE2E, GP Issues Log etc. are managed with their best quality services. Roles and Responsibilities: Created Test Plans, Test Scenarios, Test Scripts, Traceability Matrix, Execution of Test Scripts, Defect Tracking and Reporting, Test Summary Reports, Participation in Triage meetings with Developer and Client. Managed Multiple Applications testing such as IAP, LOC, e-Workflow, CPCM, PE2E under the same project. Managed the entire Salesforce Testing Process. Prepared the testing status report daily for each ongoing application sprint testing. Expertise in Total Testing Life cycle including JIRA functionalities. Developed Test Execution Matrices during the test cycle. Developed SQA and UAT Test Scripts based on Test cases. Worked on HP ALM Tool for Test scripts executions and reports extraction and defects tracking. Collaborated with developers, BSA and Release managers to discuss ways to fix the defects. Collaborated closely with developers during SQA phase of testing for any kind of issues/blockers. Provided mentorship to the less experienced and growing team members regarding Application Knowledge Transfers, Test plan writing, test case writing, bug writing, bug investigation, specification review, and the overall QA process.

PACT PA2020 OCR group

January 1, 2019 – June 30, 2020

OCR – Optical Character Recognition: OCR is a technology that allows conversions of typed, handwritten, printed text into machine-encoded text. One of the major benefits of OCR is that it provides Digitization up to 60% of faxed documents with minimal human intervention of data entry. It also provides Access Solutions and ability to scale as needed to support anticipated future volumes of faxed documents. In PACT, OCR is used on a wider range to perform various Salesforce operations such as Enrolling a Patient using Guided Enrolment by the process of IFM and Document creation and submission, Re-enrolling a patient, MPS, Quick Enroll, etc. Captricity (Vedado) tool is then used to edit the submitted Document and accept all the field values which will change the Document status from Submitted to Completed. Once the document is in 'Completed' state, user can perform operations such as Enroll or Re-Enroll patient, Update patient consent etc. depending on the functionality been asked to test. Roles and Responsibilities: Holding roles and responsibilities as a Salesforce Functional Tester for Genentech client using Salesforce Platform. Involved in Requirements gathering, discussion with customer to outline each story requirements in detail. Involved in Test planning, preparing the test document with guidelines for the testing process such as approach, testing tasks, environment needs, resource requirements, schedule, and constraints. Test cases preparation with step-by-step navigation to the functionality starting from testing the Salesforce Login page to the entire functionality execution. Identifying the test inputs and requesting data that is required to execute the test cases as well as to check the functionality of the application. Determining the actual outcomes as per the input value to be tested, Execution of Test cases in HP ALM Tool and attaching Test Logs Document to the respective Test cases and marking Test cases status as passed. Successfully logged defects JIRA Tool wherever the functionality was not as expected and got it working with the developers. Involved in Team calls, Customer calls. Responsible for updating the work (Stories) in JIRA as per on-going sprint activities, performed Testing on various environments such as PPSStream1, PPSDEV, PPSQA, PPSUA etc. based on code deployments. Hold good knowledge on Patient Access PA2020 understanding. Performed various testing functionalities on salesforce application for PACT such as Enrolling a patient. Re-enrolling, Quick Enrolment, Guided Enrolment, MPS, Vedado Tool etc. Worked in multiple sprints, joined Sprint Refinement Calls to understand the upcoming requirements and give updates on current sprint, user story estimations and challenges faced in sprint.

Citi Bank Project

October 1, 2015 – December 31, 2018

Citibank, part of Citigroup, is a major global bank founded in 1812 in New York, known for its vast international network, pioneering innovations like ATMs, and offering diverse financial services including retail banking (cards, loans), corporate banking, wealth management, and capital markets, connecting millions across 100+ countries with services like digital payments and investment banking. Roles and Responsibilities: Developed comprehensive test strategies leading to high quality software standards. Designed detailed test plans that supported successful deployments of banking applications, improving user satisfaction scores and standards. Worked under Agile Methodologies STLC cycle. Executed functional, UAT testing, ensuring a 98% pass rate across new banking software deployment. Performed black-box, module, cross-browser, smoke, System, Regression testing, Exploratory testing, Ad-hoc testing, etc., and their corresponding tools. Identify, log (in JIRA/HPALM), track, and retest defects, coordinating with developers. Contributed to test progress reports, summary reports, and defect reports. Derived efficiency, optimized testing processes, and managed various test environments. Provided guidance to new team members, manage testing activities, and ensure timely delivery. Assessed risks and ensured compliance with Citigroup's policies and regulations. Prepped detailed testing reports, summary reports, defect reports and metrics, actively communicating findings to key stake holders. Worked with global stakeholders, BA, developers on project stability, productivity and any kinds of clarifications.

CA CAMM Device Pack Project

December 1, 2014 – September 30, 2015

CA mediation manager provides a scalable and flexible performance monitoring solution for non-SNMP based device or server e.g., Mobile wireless, Fiber-optics switches, radio access storage devices, 3G/4G voice, data etc. For CSPs an integrated availability a performance solution that spans the IP/mpls network and the packet core, mobile transport, backhaul and radio access domains provides new in site into the services that drives revenue while helping to maximize their capital and operating investments. Roles and Responsibilities: Performed Manual Testing for CA Mediation Manager application. Involved in various customer calls for requirements gathering before starting the Test Cases planning, Test Cases writing and execution. Involved in Test planning, preparing the test document with guidelines for the testing process such as approach, testing tasks, environment needs, resource requirements, schedule, and constraints. Identifying the test inputs and requesting data that is required to execute the test cases as well as to check the functionality of the application. Used Scrum Agile Methodology in my work (Daily Stan-Up Meetings, Sprint Backlog, 1on1 meeting) Logged defects into TFS application wherever functionality was not working as expected. Work log been updated in TFS on regular basis. Received appreciation Emails from customer for excellent product deliveries.