Program Manager with 6+ years in Agile/Scrum, workflow governance & process improvement
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Program Manager with 6+ years delivering product and operational initiatives across retail, e-commerce, and technology sectors. Deep expertise in Agile/Scrum, workflow governance, process documentation, and enabling large-scale team coordination. Proven track record of reducing process inefficiencies (18–40%), enforcing compliance frameworks (96%+), and translating operational complexity into structured execution models.
IBS Hyderabad, ICFAI University
MBA · Marketing
August 1, 2018 – June 30, 2020
Shaheed Bhagat Singh College, Delhi University
Bachelor of Commerce
August 1, 2014 – June 30, 2017
Lenskart Solutions Pvt Ltd
Program Manager
December 1, 2025 – Present
Hyderabad, TG, India
Reliance BP Mobility Ltd (Jio-bp)
Program Manager
February 1, 2024 – November 1, 2025
Mumbai, MH, India
Reliance BP Mobility Ltd (Jio-bp)
Lead Analyst – Operations
February 1, 2022 – January 1, 2024
Mumbai, MH, India
Reliance BP Mobility Ltd (Jio-bp)
Area Manager - Retail
March 1, 2020 – January 1, 2022
Bangalore, KA, India
Loyalty Program & Customer Data Platform (Flagship)
May 1, 2026 – Present
Directed product execution for a unified loyalty and customer data platform integrating 7 business verticals; defined CDP features, unified profiles, micro-segmentation, churn prediction, and real-time personalized campaigns.
IoT-Based Vending Machine
May 1, 2026 – Present
Designed and deployed an IoT-enabled vending machine solution for corporate sites, enabling real-time visibility into machine health, stock levels, and billing; cut maintenance response time and eliminated stockouts via automated alerts.
Employee Management System
May 1, 2026 – Present
Transformed an unstructured INR 200 Cr employee management segment into a structured digital system tracking engagement, performance, and headcount efficiency; reduced administrative overhead by 20%.
Integrated Payment System
May 1, 2026 – Present
Architected and integrated a multi-gateway payment system (Paytm, Pine Labs, Razorpay) that cut transaction failures and reduced processing time by 40%; added dual-mode payment support and enforced financial compliance requirements.
PRINCE2 Agile
May 1, 2026 – Present
Business Analytics
Jio Institute
May 1, 2026 – Present
SQL Basics
Udemy
May 1, 2026 – Present
Generative AI in Business
University of Michigan
May 1, 2026 – Present
Product Management: An Introduction
IBM
May 1, 2026 – Present
Innovation & Digitalization Award
Unknown
May 1, 2026 – Present
Best Channel Partner Management
Unknown
May 1, 2026 – Present
R-Sammaan Award (Digital Focus, Ownership & Agility)
Unknown
May 1, 2026 – Present
Cultural Fit Analysis
Based strictly on the provided psychometric test score of 0 out of 500, the candidate's cultural fit cannot be positively assessed. This score indicates a significant concern regarding aspects such as logical reasoning, work attitude, stress handling, and team collaboration, as per the test's evaluation focus. Further assessment is critically required.
Soft Skills & Operational Fit
The candidate exhibits strong leadership, strategic planning, and execution capabilities. They are adept at process design, stakeholder management, risk tracking, and ensuring compliance. Their experience highlights a results-oriented approach with a focus on efficiency, user satisfaction, and data-driven insights. These skills are highly transferable to operational aspects of partnership management, including partner onboarding, performance monitoring, and joint project execution.