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Business Growth Architect | Independent Director |Former CXO | Luxury & Lifestyle Retail | Turnaround Specialist | Scaling Consumer Businesses Profitably | Strategy | Operations | Omnichannel | Supply Chain |CRM
I am a business transformation leader with deep experience in Luxury & Lifestyle Retail, Home & Fashion, FMCG, Distribution, E-commerce, and Omnichannel. Over my career, I’ve partnered with promoters, founders, and leadership teams to scale businesses profitably, build future-ready operating models, and strengthen organisational capability. My approach blends strategic clarity, operational discipline, and customer-first thinking. I specialise in crafting growth strategies, optimising supply chain & inventory, elevating CRM & customer experience, and building strong governance frameworks that drive measurable business outcomes. A few impact highlights: • Scaled Utsav Fashion from ₹30 Cr to ₹105 Cr (within 3 years), strengthening fulfilment, supply chain and cost structures. • Chalked out 3 years’ business strategy for Reliance BPO (CRM arm) at Reliance Communications. • Led DAG’s ambitious growth roadmap toward ₹500 Cr, while managing end-to-end global supply chain and customs for artwork. • Implemented FM200 automated systems safeguarding ₹2,500 Cr worth museum-grade inventory. • Enabled 16% YoY retail growth at OMA & improved omni-channel presence by launching their digital commerce engine. • At Nicobar, developed and executed retail go-to-market strategies; managed full P&L responsibility, successfully positioning the brand in a competitive lifestyle market • Built high-performing teams, improved cross-functional capability, and shaped culture through L&D and leadership initiatives. • Spearheaded the project of integration of sales, data, processes and systems of Trinethra Super Retail Limited (TSRL) with Aditya Birla Retail Limited (ABRL) I thrive at the intersection of strategy, operations, customer experience, and technology, helping businesses unlock scale, efficiency, and brand excellence. If you’re building or transforming
Welingkar Institute of Management
DBM, Business Administration and Management, General
July 1, 2004 – June 1, 2005
Himachal Pradesh University
Masters, Public Administration
January 1, 1999 – January 1, 2001
Delhi University
Bachelor of Science (B.Sc.), PCM
January 1, 1995 – January 1, 1998
DAG
Chief Operating Officer
August 1, 2023 – August 1, 2025
Delhi, India · On-site
Aesthetic Retail Private Limited
Chief Executive Officer (Home4U | Originate and INV Home)
May 1, 2021 – July 1, 2023
New Delhi, Delhi, India · On-site
OMA LIVING
Chief Operating Offier
June 1, 2019 – May 1, 2021
India · On-site
Nicobar Design Pvt. Ltd.
Chief Operating Officer
March 1, 2016 – April 1, 2019
Greater Delhi Area · On-site
Utsav Fashion
Head of Business Operations
December 1, 2011 – February 1, 2016
Corporate Office · On-site
Reliance Communications
Service Delivery & Strategic Partnerships
September 1, 2009 – December 1, 2011
Mumbai · On-site
Aditya Birla Retail Limited
Senior Manager - Business Applications & Process
July 1, 2007 – September 1, 2009
Mumbai Metropolitan Region · On-site
Reliance Communications
Manager - Client Services & Operations
November 1, 2003 – July 1, 2007
Mumbai Metropolitan Region · On-site
Satyam Computer Services Ltd
Team Leader
July 1, 1998 – November 1, 2003
Greater Delhi Area · On-site
Ginesys implementation
January 1, 2023 – July 1, 2023
Implementation of Ginesys POS, Brown tape, EMG, and BI modules for Retail and e-com verticals
Ginesys Implementation
December 1, 2022 – March 1, 2023
Implementation of Ginesys ERP for the retail business vertical
Microsoft NAV implementation
April 1, 2020 – September 1, 2020
Implementation of Microsoft Navision as Business and finance ERP at the organization level.
Microsoft Dynamics Navision Implementation
February 1, 2015 – Present
Led the end-to-end implementation of Microsoft Dynamics Navision as the central backend platform for Supply Chain Management, Inventory, and Finance, enabling integrated and scalable operations for a high-volume e-commerce retail business.
Praparation of RBPO's 3 year Service Strategy.
May 1, 2010 – July 1, 2010
Skills: Financial Results · Resource Allocation · Project Plans · Budget Management
Consolidation of 9 southern zones' WH and store operations over 2 different ERPs (e-Retail & MS Navision).
October 1, 2008 – March 1, 2009
Skills: Financial Results · Resource Allocation · Project Plans · Budget Management
Microsoft Navision Implementation/ LS Retail for Baroda HM
March 1, 2008 – Present
Led the implementation of Microsoft Navision and LS Retail for the Baroda HM project, streamlining store operations, inventory management, and financial processes while enabling a unified and efficient retail management system.
Setting up RPL Contact Center
November 1, 2003 – April 1, 2004
Skills: Resource Allocation · Customer Retention · Project Plans
Cultural Fit Analysis
The candidate's diverse experience across various retail and lifestyle brands (art institutions, home décor, fashion) suggests adaptability and a broad understanding of different business models. Their consistent progression into senior leadership roles indicates ambition and a commitment to growth. The focus on strategic planning, team development, and P&L management suggests a fit for organizations seeking strong operational leadership and a culture of accountability.
Soft Skills & Operational Fit
The candidate's experience highlights strong leadership, strategic planning, and execution capabilities. Their roles consistently involve improving operational productivity, streamlining processes, and fostering cross-functional collaboration. The descriptions indicate a results-oriented individual capable of managing complex projects and driving business growth, which aligns well with the operational demands of a COO role.