Customer Support Associate with 4+ years in Customer Support & Payment Operations
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Assessing your cultural and operational fit
Astute and dedicated professional in Customer Support operations. Equipped with solid commitment to providing the high quality support for the consistent growth and development of company. Proficient in CRM systems and lifecycle management, with a strong track record of boosting product adoption, improving retention, and driving successful renewals.
Rajiv Gandhi Proudhyogiki Vishwavidyalaya
Bachelors of Technology
August 1, 2016 – June 1, 2019
WNS Global Services Private Limited
Senior Operations Associate
August 1, 2024 – Present
India
Interglobe Technologies
Customer Support Associate
March 1, 2023 – August 1, 2024
India
Teleperformance
Technical Support Executive
November 1, 2022 – March 1, 2023
India
Shri Ram Com Soft
Customer Support Associate
August 1, 2021 – October 1, 2022
India
Cultural Fit Analysis
The candidate's diverse experience across different BPO and SaaS environments (Interglobe Technologies, Teleperformance, Shri Ram Com Soft, WNS Global Services) suggests adaptability and a willingness to learn new systems and processes. Their collaborative approach, as evidenced by sharing best practices to improve team performance, indicates a team-oriented mindset. The consistent focus on customer satisfaction and compliance aligns well with a customer-centric and quality-driven organizational culture.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills crucial for customer support, including active listening, effective communication, complaint resolution, and empathy. Their experience highlights excellent time management, multitasking in high-volume environments, and adherence to quality assurance and compliance. The operational fit is strong, given their consistent performance against KPIs like CSAT, AHT, and FCR across multiple roles, indicating a reliable and efficient support professional.