Shiv Ramanna
DirectorAI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Product Leader | AI & ML | Agentic AI | Generative AI
Over the past 15+ years, I have helped build successive generations of enterprise AI—from predictive machine learning and conversational AI to LLMs and multi-agent systems. Currently, I lead core Agentforce platform initiatives at Salesforce focused on the lifecycle management, evaluation, observability, and optimization of enterprise AI agents. Previously, I led Generative AI and LLM platform initiatives at ServiceNow, including Now LLM, AI evaluation frameworks, multilingual AI, and conversational AI. My work sits at the intersection of AI innovation and enterprise scale, with a focus on building AI systems that are reliable, measurable, continuously improving, and designed to work effectively alongside humans.
London Business School
MBA
N/A – Present
University at Buffalo
M.S., Computer Science and Engineering
N/A – Present
Bangalore University
BE, Computer Science and Engineering
N/A – Present
Salesforce
Senior Director, Product Management - AgentForce
July 1, 2024 – Present
San Francisco Bay Area
Techstars
AI Startup Mentor
January 1, 2023 – Present
San Francisco Bay Area
ServiceNow
Director, Product Management - Generative AI
January 1, 2023 – June 1, 2024
First Round Capital
Fast Track Mentor
January 1, 2023 – January 1, 2025
San Francisco Bay Area · Remote
ServiceNow
Group Product Manager, Conversational AI
January 1, 2020 – January 1, 2023
ServiceNow
Sr Principal Product Manager, ML/NLU
January 1, 2019 – January 1, 2020
ServiceNow
Staff Product Manager - Machine Learning
April 1, 2017 – January 1, 2019
InsideSales.com
Senior Product Manager, Machine Learning
January 1, 2014 – January 1, 2017
San Francisco Bay Area
SmartZip Analytics
Product Manager, Machine Learning
January 1, 2013 – January 1, 2014
San Francisco Bay Area
DxContinuum (Acquired by ServiceNow)
Product Manager, Machine Learning
January 1, 2012 – January 1, 2013
San Francisco Bay Area
Brandwatch
Product Strategy Intern
January 1, 2012 – January 1, 2012
Brighton, United Kingdom
Amazon.com
Kindle Product Manager Intern
January 1, 2011 – January 1, 2011
Luxembourg
Novartis
Summer Associate
January 1, 2011 – January 1, 2011
London, United Kingdom
Toastmasters International
Club Officer - President of HP Northside Club
January 1, 2008 – January 1, 2010
Sacramento, California Area
DATABASICS
Director of Product Development
January 1, 2008 – January 1, 2010
Network of South Asian Professionals - Washington D.C.
Founder/Chair - Mentorship Group
January 1, 2005 – January 1, 2007
Washington D.C. Metro Area
DATABASICS
Lead Software Engineer
January 1, 2004 – January 1, 2008
The Research Foundation of SUNY
Research Assistant
January 1, 2003 – January 1, 2004
Buffalo, NY
Indian Institute of Science
Research Assistant
January 1, 2001 – January 1, 2002
Bengaluru Area, India
The Data Scientist’s Toolbox
Coursera Course Certificates
June 24, 2026 – Present
Cultural Fit Analysis
The candidate's diverse experience across various companies (Salesforce, ServiceNow, Amazon, startups) and mentoring activities indicates adaptability and a collaborative mindset. Their long tenure at ServiceNow, progressing through multiple senior roles, suggests loyalty and ability to thrive within an established corporate culture. Involvement in Toastmasters and professional networks highlights a proactive approach to leadership and community engagement.
Soft Skills & Operational Fit
The candidate's career trajectory and mentoring roles suggest strong leadership, strategic thinking, and communication skills. Experience in Agile/Scrum and TDD indicates familiarity with modern development methodologies. The focus on product management in AI/ML demonstrates an operational fit for roles requiring strategic product vision and execution in advanced technology domains.