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Senior Director - AI Product & Engineering
Senthil Kumar is a transformative AI and platform strategy leader, currently serving as Sr.Director of AI Foundations & Architecture at ServiceNow, where he builds the next generation of enterprise AI infrastructure powering global workflows, decisions, and automation.He architected and scaled foundational AI platforms—spanning semantic search, agent-based automation, real-time optimization, and quantum-enhanced decision engines—that drive millions in cost savings, faster GTM execution, and data-to-action pipelines across enterprise platform.A builder of systems that think and decide, Senthil blends deep technical acumen in LLMs, graph reasoning, and RLHF with strategic execution.As a cross-functional influencer, Senthil partners with product, engineering, and executive leadership to convert AI potential into sustainable business value, bridging innovation with impact—turning complex technology into platforms that scale, perform, and differentiate.
Massachusetts Institute of Technology
Certificate of Management of Technology
March 1, 2025 – April 1, 2026
Massachusetts Institute of Technology
Professional Certificate , Cybersecurity
April 1, 2022 – October 1, 2022
University of California, Berkeley
Master of Engineering
N/A – Present
Indian Institute of Management Bangalore
Alumni
N/A – Present
University of Madras
Bachelor of Technology - BTech
N/A – Present
ServiceNow
Senior Director - AI Product & Engineering
January 1, 2026 – Present
ServiceNow
Director Enterprise AI Architecture
January 1, 2024 – December 1, 2025
ServiceNow
Director AI & Machine Learning
August 1, 2022 – December 1, 2023
ServiceNow
Principal AI Engineer
January 1, 2020 – July 1, 2022
Asurion
Senior Manager, Data Science
August 1, 2015 – December 1, 2019
San Francisco Bay Area
Fannie Mae
Senior Architect - ML Platform
August 1, 2014 – July 1, 2015
Washington DC-Baltimore Area
IBM
Senior Data Architect
August 1, 2008 – July 1, 2014
France
Keysoft
Analytics Product Leader
May 1, 2007 – April 1, 2008
India
Cognizant
Associate Data Engineer
September 1, 2004 – April 1, 2007
Greater Chennai Area
Cultural Fit Analysis
The candidate's career progression from data engineering to senior director roles in AI product and engineering, across multiple companies (Cognizant, IBM, Fannie Mae, Asurion, ServiceNow), demonstrates adaptability and a continuous learning mindset. Their focus on enterprise AI solutions and large-scale system development aligns well with organizations seeking innovation and robust AI infrastructure. The diverse project portfolio, including agentic engineering, LLM hubs, and various ML applications, indicates a broad technical interest and ability to contribute to varied initiatives.
Soft Skills & Operational Fit
The candidate's extensive experience in leading cross-functional teams and driving major AI initiatives suggests strong leadership, strategic thinking, and project management skills. The descriptions imply a focus on delivering measurable business outcomes and managing complex technical projects, indicating a good operational fit for senior roles.