Santosh Gupta

● QA Engineer with 6.9 years of experience in manual testing, experienced in leading QA teams and managing end-to-end testing activities. Strong expertise in test case design, defect tracking, and cross-team coordination. Proven ability to mentor junior testers and drive continuous improvements in release quality. ● Experience working across key health insurance modules including Member Enrollment, Policy Management, Premium & Billing, Coverage & Benefits, Claims Management, Renewal Wizard, Customer Portal, and Notices. ● Experienced in testing complex enterprise web applications, including TCS iON CRM Solutions, HRMS Solutions, Sys-Admin Solutions, Reports Management, Education Solutions and Assessment Solutions with strong domain knowledge in business workflows and data validation. ● Worked on key CRM modules including pre-sales (lead generation, campaign management, contacts management, reports, bulk upload) and post-sales (case management, client management, employee management, reports, bulk upload). ● Proficient in testing web based applications using manual testing techniques, ensuring compatibility across browsers. ● Strong experience in Smoke , Components Testing, Integration Testing, System Testing, Regression Testing, Integration Testing, Exploratory Testing, Usability Testing, Ad-hoc Testing.