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Technical Support Engineer with 8+ years in IT Infrastructure & SAP HANA Support
To obtain a challenging Technical Support Engineer role where I can leverage my 8+ years of experience in IT Support, Cloud, AWS, DevOps, Networking, and SAP Production Support to deliver reliable infrastructure operations, enhance system performance, and ensure high levels of end-user and business satisfaction. Results-driven Technical Support Engineer with over 8 years of experience across IT infrastructure support, networking, cloud fundamentals (AWS), DevOps basics, and SAP HANA production environments. Proven expertise in end-user support, server and network troubleshooting, ERP (SAP) production operations, hardware and software maintenance, and IT security compliance. Strong hands-on experience with Windows, Linux, Mac OS, LAN/WAN networks, Active Directory, DNS/DHCP, antivirus and endpoint security solutions. Adept at working in Agile environments, supporting manufacturing and enterprise IT operations, and collaborating with cross-functional teams to ensure business continuity.
Sacred Heart College, Thiruvalluvar University
B.Sc Mathematics · Mathematics
August 1, 2009 – Present
SCALENE WORKS (MI HQ)
Technical Support Engineer
June 1, 2024 – Present
India
IMPACT INFOTECH PVT LTD (MI HQ)
Desktop Support Engineer
November 1, 2023 – June 1, 2024
India
FINECONS PVT LTD (Murugappa Group)
Technical Support Engineer
December 1, 2021 – September 1, 2023
India
FREUDENBERG NOK PVT LTD
Assistant Executive - SAP HANA
November 1, 2020 – December 1, 2021
India
POLYHOSE (RUBBER) INDIA PVT LTD
Assistant Executive - SAP HANA
September 1, 2017 – November 1, 2020
India
Technical Support Engineer
December 1, 2021 – Present
This long-term IT support project focuses on enterprise-level infrastructure management, end-user computing, network operations, and security compliance. The role supports daily IT operations across offices and manufacturing units, ensuring minimal downtime and high service availability. Worked Modules / Areas: Windows Server (AD, DNS, DHCP), LAN and WIFI Network Support, Endpoint Security and DLP, Hardware & Software Asset Management, Cloud and Server Support. Roles and Responsibilities: Provided technical support for users and systems. Managed Active Directory users, policies, and access. Network Connectivity Troubleshooting (LAN, Wi-Fi), VPN (Installation, Configuration). Installed and maintained antivirus, ESET, and DLP solutions. Performed system patching, updates, and preventive maintenance. Maintained IT documentation and compliance with ISMS policies.
SAP HANA Production Planning Transformation
December 1, 2020 – November 1, 2021
This project involved SAP HANA Production Planning (PP) support to improve demand planning, capacity utilization, and production scheduling. The initiative aimed to align production plans with business demand while ensuring optimal material availability and reduced downtime. Worked Modules / Areas: SAP PP Planning Cycles, Production Scheduling, Capacity Planning, Material Requirement Planning (MRP). Roles and Responsibilities: Supported SAP PP activities and production scheduling. Coordinated with planning and production teams for order execution. Ensured data accuracy in production and planning modules. Assisted in resolving production planning issues.
SAP HANA Production Support Optimization
September 1, 2017 – November 1, 2020
The project focused on stabilizing and optimizing SAP HANA production support operations for manufacturing plants. The objective was to ensure smooth execution of production orders, accurate material consumption, real-time reporting, and seamless coordination between production, stores, and planning teams. The engagement involved day-to-day SAP production support, issue resolution, data reconciliation, and process improvements to enhance plant productivity. Worked Modules / Areas: SAP HANA Production Orders Management, Bill of Materials (BOM) and Routing Master Data, Daily Production Report (DPR), Inventory and Material Management, KANBAN and Consumption Posting, COHV Confirmation and Order Settlement. Roles and Responsibilities: Created and managed production orders in SAP HANA. Generated and monitored DPRs to track daily output and rejections. Posted material consumption using TR and KANBAN confirmations. Reconciled production orders using COHV reports and performed TECO. Maintained and validated master data (Item Master, Route Master, BOM). Coordinated with stores and production teams for timely material issuance. Ensured accurate FG inspection and dispatch documentation.
Certified in AWS and DevOps
Unknown
June 1, 2026 – Present
Certified in SQL Server
Unknown
June 1, 2026 – Present
Certified in Hardware and Networking
Unknown
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's project diversity, spanning SAP HANA production support in manufacturing and general IT infrastructure support across various enterprise settings, indicates adaptability. Their experience in Agile environments and collaboration with cross-functional teams suggests a good cultural fit for organizations valuing teamwork and continuous improvement. The breadth of skills and certifications also shows a willingness to learn and grow, which is positive for cultural alignment.
Soft Skills & Operational Fit
The candidate demonstrates strong problem-solving, analytical, and communication skills, which are crucial for a Technical Support Engineer. Their experience in team collaboration, time management, and a customer-focused approach aligns well with operational support roles. The process-oriented mindset and adaptability to new technologies suggest a good fit for dynamic IT environments.