Technical Support Specialist with 10+ years in Application Support and Systems Administration
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Provide technical assistance remotely, via MS Teams and email, to GSK Corporation customers and employees in the following areas: Waters Empower OneCDS, NuGenesis (SDMS) product information, troubleshooting, and application support. Evaluate product quality and customer satisfaction issues to determine whether the problem is related to the product, application, or user.
BVVS POLYTECHNIC (AUTONOMOUS) BAGALKOT-587101
Diploma · Computer science
August 1, 2004 – June 30, 2007
TATA Consultancy Service Limited (TCSL).
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March 10, 2025 – Present
Waters India PVT LTD.
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November 15, 2017 – February 28, 2025
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February 4, 2013 – November 15, 2017
IBM India PVT LTD, Through Network Solutions and IBM Company.
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Cultural Fit Analysis
The candidate scored 0% on the psychometric test, which evaluates logical reasoning, work attitude, stress handling, and team collaboration. This score indicates a critical deficiency in areas essential for cultural and operational fit within most professional environments. Without further data or re-assessment, this score presents a significant concern regarding the candidate's ability to integrate and perform effectively within a team-oriented, high-pressure support role.
Soft Skills & Operational Fit
The candidate's work experience descriptions indicate a history of collaboration with cross-functional teams, providing technical support to end-users, creating documentation, and assisting with user training. These activities suggest a strong operational fit and the presence of critical soft skills such as teamwork, problem-solving, and communication. However, the psychometric test score of 0% raises significant concerns regarding logical reasoning, work attitude, stress handling, and team collaboration, directly contradicting the implied soft skills from their experience descriptions. This discrepancy requires further investigation.