IT Engineer with 10+ years in technical support & team leadership
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Detail-oriented IT professional with over 15 years of experience in technical support, IT infrastructure management, and team leadership. Proven ability to resolve daily tickets, support diverse hardware and software, and troubleshoot complex technical challenges. Skilled in MDM platforms, ticketing systems, and network fundamentals, with certifications including AWS Cloud Practitioner and Network+. Eager to leverage extensive troubleshooting and customer service expertise to enhance IT operations at Gravity Engineering Services Pvt Ltd.
Bryant & Stratton College
AAS Degree · Information Technology
March 1, 1998 – October 1, 2000
Breakthru Beverage Virginia
IT Engineer
October 1, 2017 – March 1, 2026
Sandston, Virginia, United States
Breakthru Beverage Virginia
IT Analyst
March 1, 2011 – October 1, 2017
Sandston, Virginia, United States
Breakthru Beverage Virginia
IT Director
January 1, 2001 – February 1, 2011
Sandston, Virginia, United States
Breakthru Beverage Virginia
MIS Manager
March 1, 1997 – June 1, 2000
Sandston, Virginia, United States
Breakthru Beverage Virginia
Administrative Assistant
July 1, 1995 – February 1, 1997
Sandston, Virginia, United States
A+
CompTIA
June 1, 2026 – Present
Azure Fundamentals
Microsoft
June 1, 2026 – Present
AWS Cloud Practitioner
Unknown
June 1, 2026 – Present
Network+
CompTIA
June 1, 2026 – Present
WSET 1
Unknown
June 1, 2026 – Present
MCP 2000
Microsoft
January 1, 2000 – Present
Cultural Fit Analysis
The candidate has spent their entire career at a single company, Breakthru Beverage Virginia, which suggests loyalty and stability. However, this also indicates a lack of diverse industry exposure. While their roles have evolved, the environment has remained constant. Their leadership experience and focus on team collaboration align with a team-oriented culture, but the absence of projects outside this single organization limits the assessment of adaptability to varied cultural contexts.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills in teamwork, customer service, and communication, as evidenced by their roles involving collaboration, user support, and leadership. Their experience in managing daily operations, budgetary planning, and leading teams indicates a good operational fit for roles requiring structured IT management and problem-solving.