Implementation Consultant with 2+ years in SaaS Implementation & Client Services.
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Assessing your cultural and operational fit
Results-driven Implementation Consultant with 2+ years of experience delivering end-to-end cloud product implementations for international enterprise clients. Adept at gathering client requirements, configuring SaaS platforms, conducting UAT sessions, and driving product adoption through hands-on training. Proven ability to communicate effectively with stakeholders at all levels translating business needs into software solutions, documenting workflows, and ensuring high client satisfaction. Eager to leverage technical and consulting expertise in a client-facing product consultant role within the event technology space.
Madan Mohan Malviya University of Technology
B.Tech · Information Technology
N/A – June 30, 2024
ACEIS Services
Associate ServiceNow Process Consultant
March 1, 2024 – Present
Gorakhpur, Uttar Pradesh, India
Space 42 ServiceNow Implementation
January 1, 2026 – Present
Led requirement workshops and process modeling sessions to define client workflows; configured dashboards and reports for real-time operational tracking. Conducted demos, user walkthroughs, and UAT validation ensuring solution alignment with documented business requirements and user needs. Collaborated with stakeholders to define KPIs and validate value-based delivery outcomes.
ADNOC – Zurich Upgrade ServiceNow Platform Upgrade
October 1, 2024 – December 1, 2025
Led end-to-end platform upgrade for a global enterprise client owning delivery from requirement workshops through go-live and Hyper-care support. Authored Business Requirements Document (BRD) and functional specifications; managed CAB approvals, go-live execution, and post-launch change requests. Facilitated UAT sessions and gathered client feedback to ensure successful business validation and formal acceptance.
Etisalat Assurance ServiceNow ITSM Implementation
March 1, 2024 – September 1, 2024
Supported end-to-end ITSM module implementation, validating process flows and ensuring alignment with functional and business requirements. Managed defect lifecycle and coordinated with development teams for timely resolution; prepared PoT documentation and obtained stakeholder sign-off.
CIS - ITSM
Unknown
June 1, 2026 – Present
CIS - Data Foundations (CMDB, CSDM)
Unknown
June 1, 2026 – Present
CSA - Certified System Administrator
Unknown
June 1, 2026 – Present
Flow Designer
Unknown
June 1, 2026 – Present
Integration Hub
Unknown
June 1, 2026 – Present
Performance Analytics
Unknown
June 1, 2026 – Present
CMDB
Unknown
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's project diversity, working with clients like Space 42, Etisalat, and ADNOC, indicates adaptability to various organizational cultures and project scopes. Their role as an Associate ServiceNow Process Consultant aligns directly with the target role of Implementation Consultant, demonstrating a clear career path and relevant experience. The breadth of certifications in ServiceNow modules further supports their commitment to the platform and continuous learning, which is a positive indicator for cultural fit in a dynamic consulting environment.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills relevant to an Implementation Consultant role, including excellent client communication, stakeholder management, cross-functional collaboration, and analytical problem-solving. Their experience in leading workshops, conducting UAT, and providing training indicates a proactive and client-centric approach. The ability to manage defect lifecycles and flag risks suggests good operational awareness and a commitment to timely delivery.