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Service delivery mgmt, Practice and Program mgmt, Customer Success, Robotics (RPA), AIOps, Gen AI, Agentic AI and SRE
Executive Summary : ------------------- · Service delivery: 25+ years in leading Implementations, Intelligent Support, Rollouts and Governance of Agentic/GenAI, SAP and Cloud engagements for NA, EMEA and APAC clientele, having global delivery model along with P&L. · Customer success: Implemented strategies for client analysis, mining, up-selling and growing an assigned set of existing customer accounts. · AI-enablement of Organizations: Served on AI Council representing IT, drove enterprise‑scale Agentic/GenAI adoption and led global rollouts of multiple Copilots and Vibe‑Coding platforms. Experience Summary : --------------------- · Enterprise-Wide AI Transformation: Led accelerated global rollouts of AI tools (M365 Copilot, GitHub Copilot, Cursor, Claude Code and Cowork). · Strategic Financial Stewardship: Negotiated and finalized complex enterprise AI contracts across AI vendors, delivering 10–60% cost savings per deal while maintaining strict adherence to AI Council governance. · Global Delivery Model Modernization: Re-engineered regional delivery structures into a unified global delivery model, exceeding QoQ targets by 20–35% and achieving three consecutive quarters of triple-digit go-lives. · Operational Excellence & SRE Integration: Led largest AMS in Financial Services, achieved 40% reduction in incidents and historic low in backlog aging within 90 days through SRE-driven operations and AIOps. · Large-Scale Resource Leadership: Directed a cross-functional team of 350+ resources across AMS and digital transformation initiatives, supporting 100+ apps using a hybrid "Waterfall Lite" and Agile framework. · Revenue Growth & Account Mining: Transformed delivery from T&M to a Managed Services model, driving 25% revenue growth and secured $10M manufacturing rollout across France, Belgium and UK. · Cultural & Talent Transformation: Raised employe
RMIT University
M.Tech, Computing
January 1, 1996 – January 1, 1997
Zenoti
Director of Professional Services
March 1, 2022 – June 1, 2024
Capgemini
Director
February 1, 2017 – February 1, 2022
India
JK Technosoft Limited.
Vice President
October 1, 2015 – January 1, 2017
Noida, Uttar Pradesh, India
Polaris Consulting & Services Ltd
Vice President (US West Coast)
January 1, 2012 – September 1, 2015
San Francisco Bay Area
DXC Technology (earlier CSC)
Senior Manager
September 1, 2004 – January 1, 2012
Raleigh-Durham (NC, USA), London (UK) and Zurich (Switzerland)
International Paper
Security/Audit Analyst (Information Risk mgmt)
March 1, 2003 – June 1, 2004
Memphis Metropolitan Area
Chevron
Security & Change Mgmt Consultant
February 1, 2001 – August 1, 2002
San Francisco Bay Area
IBM
Senior SAP Basis / ABAP Consultant
December 1, 1997 – November 1, 2000
Washington DC (USA) and India
AI Product management
Duke University
June 23, 2026 – Present
Business Technology management
Indian School of Business
June 23, 2026 – Present
Culture driven Team Building
University of Pennsylvania
June 23, 2026 – Present
Machine Learning
Stanford University
June 23, 2026 – Present
Google Cloud Digital Leader
June 23, 2026 – Present
AI Infrastucture and Operations
NVIDIA
June 23, 2026 – Present
Site Reliability Engineering
June 23, 2026 – Present
Cultural Fit Analysis
The candidate's career trajectory shows a strong focus on management, consulting, and strategic roles within large enterprises. The breadth of experience across different companies (Zenoti, Capgemini, IBM, etc.) and industries (Medspa, Fitness, SAP, ERP) suggests adaptability. The recent certifications in AI, ML, and SRE indicate a proactive approach to learning new technologies, which aligns with a culture of continuous improvement. However, the target role of 'Software Engineer' might be a significant shift from their recent leadership-heavy roles, potentially indicating a mismatch in day-to-day responsibilities and expectations.
Soft Skills & Operational Fit
The candidate's extensive experience in leadership, client management, and delivery roles suggests strong soft skills in communication, team leadership, and strategic planning. Roles like 'Director of Professional Services' and 'Offshore Delivery Executive' imply operational fit for managing complex projects and teams. However, the resume lacks specific details on individual contributions to software development or engineering tasks, making it difficult to assess direct operational fit for a hands-on 'Software Engineer' role.