راكان ابراهيم الدوسري
Customer Support AssociateAI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Customer Support Associate with 2+ years in Customer Service & Business Administration
I aspire to leverage my diverse experience in administration, coordination, and customer service within a dynamic work environment. I can apply my analytical and organizational skills to develop operational processes and improve the overall performance of the organization. Thanks to my effective communication skills and strategic decision-making, I aim to provide innovative solutions and modern technologies that enhance efficiency and productivity, contributing to sustainable growth and ensuring the quality of services provided.
جامعة الطائف
بكالوريوس ادارة اعمال · ادارة اعمال
N/A – June 30, 2016
شركة STC
ممثل خدمة عملاء
February 1, 2024 – Present
India
شركة سبأ الأول للخدمات التجارية في مدينة الرياض
منسق استرداد
March 1, 2020 – November 1, 2020
Riyadh, Riyadh Region, Saudi Arabia
مؤسسة تقنية الحماية للحراسات الأمنية
إداري
July 1, 2019 – January 1, 2020
India
هيئة الإذاعة والتلفزيون السعودي
متعاون متفرغ إداري
April 1, 2017 – September 1, 2017
India
دورة مقدمة في مهام الموارد البشرية
Unknown
May 1, 2026 – Present
دورة في أنظمة الحماية الاجتماعية واللوائح التنفيذية
Unknown
May 1, 2026 – Present
دورة متقدمة في إدارة الموارد البشرية
Unknown
May 1, 2026 – Present
دورة استخدام الذكاء الاصطناعي في إدارة الموارد البشرية
Unknown
May 1, 2026 – Present
إدارة المخاطر المتقدمة
Unknown
May 1, 2026 – Present
دورة اساسيات التسويق
Unknown
May 1, 2026 – Present
برنامج العروض التقديمية PowerPoint
Unknown
May 1, 2026 – Present
برنامج معالجة النصوص Word
Unknown
May 1, 2026 – Present
برنامج جداول البيانات Excel
Unknown
May 1, 2026 – Present
دورة التوعية على أساسيات الحاسب الآلي
Unknown
May 1, 2026 – Present
دورة التأمين الصحي
Unknown
May 1, 2026 – Present
Cultural Fit Analysis
The candidate's diverse experience across various sectors (telecom, trading, security, media) suggests adaptability and a broad understanding of different work environments. Their current role at STC is a strong match for the target position, indicating clear career alignment. The listed soft skills and the pursuit of numerous certifications (even with the noted date anomaly) reflect a commitment to continuous learning and professional development, which aligns well with a growth-oriented organizational culture.
Soft Skills & Operational Fit
The candidate exhibits strong soft skills such as effective communication, problem-solving, customer handling, and teamwork, which are critical for a Customer Support Associate role. Their experience in managing customer interactions, resolving complaints, and coordinating administrative tasks demonstrates a solid operational fit. The ability to analyze feedback and suggest improvements indicates a proactive and quality-focused mindset, essential for enhancing customer experience and operational efficiency.