Program Manager with 10+ years in CRM, Operations, and Client Onboarding in BFSI Industry.
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Leveraging 17+ years of experience across BFSI industry, Rahul Dutt Naithani optimizes customer lifecycle management processes through innovative process redesign and reengineering. He targets assignments as CRM/Operations/Account Manager in Client Service Delivery, Banking, Sales Support, and Operations. His expertise includes operational excellence, customer lifecycle management, and driving digital transformation initiatives.
North Bengal University
B.A. · Geography
January 1, 2006 – January 1, 2006
Wells Fargo
VP, Lead Delivery Consultant (Client Life Cycle Management)
June 1, 2025 – Present
Hyderābād, Telangana, India
Fidelity International
Client Onboarding Manager - Global Distributions Services
June 1, 2020 – June 1, 2025
Gurgaon, Haryana, India
Fidelity International
Manager - Payments Team (Banking & Reconciliations)
June 1, 2020 – June 1, 2022
Gurgaon, Haryana, India
Fidelity International
Manager - India Client Services
January 1, 2009 – December 1, 2019
Gurgaon, Haryana, India
Convergys India Services Pvt. Ltd.
Customer Service Associate
June 1, 2006 – August 1, 2008
India
Cultural Fit Analysis
The candidate's extensive tenure and progressive career path within large, global financial institutions (Wells Fargo, Fidelity International) strongly indicate a robust cultural fit for enterprise environments. Their experience in leading global operating model expansions, managing diverse teams across various geographies (Europe, APAC, India), and collaborating with numerous COEs and cross-functional teams demonstrates adaptability, a collaborative spirit, and an understanding of complex organizational dynamics. The consistent emphasis on compliance, risk management, and regulatory adherence further aligns with the values and operational demands of a structured, regulated industry.
Soft Skills & Operational Fit
The candidate exhibits strong leadership and team management capabilities, evidenced by leading dynamic teams, talent acquisition, and fostering a culture of accountability. Their extensive experience in stakeholder management, collaborating with senior executives and cross-functional teams, highlights excellent interpersonal and negotiation skills. A proven track record in problem-solving, process improvement, and driving efficiencies demonstrates a results-oriented and strategic mindset. The consistent focus on client-centricity and adherence to regulatory standards ensures a strong operational fit within regulated environments.