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Application Support with 4+ years in Financial Services & ITIL.
Dynamic and result-oriented Application Support Specialist with over 4 years of experience in the financial services sector. Expertise in providing production support for front-office traders, risk reporting, and compliance. Proficient in both business and technical aspects, including stakeholder engagement, incident management, and system monitoring. Adept in leveraging tools like Service Now. Unix and SQL for system efficiency and risk mitigation. In person, I come across as confident, well thought out, and have noticeably good communication skills, facets that have been key to my ability to understand business expectations and deliver exact requirements. In terms of technical skills, I have a sound understanding of Indian markets production environment with hands-on operating system like Unix and Windows, which includes good experience in monitoring call-logger application & co-ordination with Vendor.
Mumbai University
MBA · Finance
N/A – June 30, 2019
HDFC Life
Deputy Manager
February 1, 2025 – December 1, 2025
India
3i-Infotech Technologies
Application Production Support
May 1, 2023 – December 1, 2023
Mumbai, Maharashtra, India
Clover Infotech
Application support Analyst
October 1, 2021 – May 1, 2023
Mumbai, Maharashtra, India
Nearby Technologies
Technical Support Engineer
June 1, 2021 – October 1, 2021
Mumbai, Maharashtra, India
Cultural Fit Analysis
The candidate's experience across multiple companies (HDFC Life, 3i-Infotech, Clover Infotech, Nearby Technologies) and diverse roles within application support indicates adaptability and a broad understanding of different operational environments. Their focus on financial services and coordination between various teams suggests a collaborative mindset suitable for complex organizational structures. The MBA in Finance further strengthens their understanding of the business domain, which is a significant asset for cultural fit in a financial application support role.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills in coordination, communication, and stakeholder management, which are crucial for an Application Support role. Their experience in ITIL processes and managing incidents, problems, and changes aligns well with operational requirements. The ability to act as a Business Analyst and document requirements further enhances their operational fit.