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Project Manager with 10+ years in ITSM & IT Project Management
Results-driven ITSM & IT Project Management professional with 10+ years of experience spanning IT service delivery, compliance program management, project governance, and cross-functional stakeholder coordination. Currently at HCL Technologies managing end-to-end IT service and compliance programs across 6 Tier-1 enterprise accounts, with hands-on expertise in ITIL-aligned processes – Incident, Problem, Change, and Service Request Management. Proficient in ServiceNow GRC, project planning, SLA/KPI definition, risk mitigation, and IT governance frameworks including ISO 27001:2022, ITIL v4, PCI DSS, and COBIT. Seeking ITSM / IT Project Manager roles in Ahmedabad to drive service excellence and digital transformation initiatives.
Balaji Institute of Telecom Management, Pune
PGDM - Telecom
August 1, 2018 – June 30, 2020
Aravali Institute of Management
PGDM - General Mgmt
August 1, 2009 – June 30, 2011
Rajasthan University
B.E. (E.Ε.Ε.) · Ε.Ε.Ε.
August 1, 2004 – June 30, 2008
Board of Secondary Education, Rajasthan
12th Standard
June 1, 2001 – May 31, 2003
Board of Secondary Education, Rajasthan
10th Standard
June 1, 1999 – May 31, 2001
HCL Technologies
IT Service Management (ITSM) Lead – Project & Compliance Delivery
August 1, 2020 – Present
India
Parallel Wireless
Project Coordinator – RAN Implementation (Bharti Femto Project)
June 1, 2018 – July 1, 2020
Pune, Maharashtra, India
Nash Capital Partners
Associate - Business Analysis & Project Advisory
July 1, 2016 – December 1, 2016
Cochin, Kerala, India
Anand Rathi IT Pvt. Ltd.
Research Analyst – IT & Media Sector Projects
March 1, 2015 – July 1, 2016
Jodhpur, Rajasthan, India
Mec-Shot Blasting Limited
Sales & Market Analytics Coordinator
August 1, 2013 – April 1, 2015
India
Generation Four Engitech Ltd.
Sr. Marketing Executive
August 1, 2011 – August 1, 2013
India
PMP (Project Management Professional)
Unknown
May 1, 2026 – Present
ITIL 4 Foundation
Unknown
May 1, 2026 – Present
Prince2
Unknown
May 1, 2026 – Present
ITIL v4
Unknown
May 1, 2026 – Present
ISO 27001:2022
Unknown
May 1, 2026 – Present
COBIT 2019
Unknown
May 1, 2026 – Present
PCI DSS v4.0
Unknown
May 1, 2026 – Present
NIST CSF
Unknown
May 1, 2026 – Present
Agile / Scrum
Unknown
May 1, 2026 – Present
Cultural Fit Analysis
The candidate's career trajectory and current role as an ITSM Lead align perfectly with a senior Project Manager position, especially one with a focus on IT services, governance, and compliance. Experience across diverse sectors (ITSM, RAN, investment, research) demonstrates adaptability and a broad understanding of project management principles. The extensive list of certifications showcases a commitment to industry best practices and continuous professional development, which is a strong cultural fit for organizations valuing structured project delivery and governance.
Soft Skills & Operational Fit
The candidate exhibits strong leadership and coordination skills, evidenced by managing end-to-end programs and coordinating CAB processes. They demonstrate proactive risk identification and mitigation, leading to tangible results like reduced audit findings. Effective stakeholder and vendor management, coupled with a focus on compliance and governance, indicates a structured and disciplined approach to project execution and operational excellence.