Software Engineer with 10+ years in Mobile Device Management & IT Service Management
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Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Sr. Software Engineer with 13+ years of progressive experience across Tier-3 Support & Operations, Mobile Device Management, IT Service Management, and Technical Support. Proven delivering enterprise-scale MDM for Fortune 500 clients Cisco Systems and VMware across Jamf Pro, Cisco Meraki, Microsoft Intune, and VMware Workspace ONE. Deep expertise in Apple DEP/ABM, zero-touch enrollment, Okta/Duo identity, and O365 administration. Certified across Azure (AZ-104), AWS, VMware VCP, Jamf, Cisco Meraki, and Generative AI platforms.
East Point College, Bangalore
Bachelor of Computer Applications (BCA) · Computer Applications
August 1, 2008 – June 30, 2011
Army Public School, Bangalore
12th
June 1, 2007 – May 31, 2007
Army Public School, Bangalore
10th
June 1, 2005 – May 31, 2005
Zensar Technologies Ltd
Sr. Software Engineer MDM Specialist, Cisco Meraki & Jamf Pro
October 1, 2022 – March 31, 2026
VMware (India) Pvt. Ltd.
IT Service Desk Analyst - Workspace ONE / AirWatch / O365 Admin
November 1, 2017 – April 30, 2022
Cisco Systems (India) Pvt. Ltd.
Engineer, Customer Support - Cisco Webex
April 1, 2016 – March 31, 2017
Infinite Computer Solutions Pvt. Ltd.
Senior Technical Support Executive (L2)
September 1, 2012 – October 31, 2015
Microland Ltd.
Senior Technical Support Executive (L2)
May 1, 2012 – September 30, 2012
24/7 Inc.
Customer / Technical Support Executive
May 1, 2011 – March 31, 2012
Jamf Certified Associate – Jamf Pro
Jamf
April 1, 2026 – Present
VMware Certified Professional (VCP)
VMware
April 1, 2026 – Present
AWS Cloud Fundamentals
Amazon Web Services
April 1, 2026 – Present
Microsoft Azure Fundamentals (AZ-900)
Microsoft
April 1, 2026 – Present
Cisco Meraki Certificate
Cisco Systems
April 1, 2026 – Present
Microsoft Azure Administrator Associate (AZ-104)
Microsoft
April 1, 2026 – Present
Generative AI Certified – Aisera AI Workflows (Intermediate)
Aisera
April 1, 2026 – Present
Cultural Fit Analysis
Insufficient data due to a score of 0 on the psychometric test. No other information is available to assess cultural fit.
Soft Skills & Operational Fit
The psychometric test score of 0 makes it impossible to assess soft skills and operational fit objectively. However, resume descriptions such as 'maintaining 99.9%+ fleet compliance', 'reducing MTTR', 'exceeding SLA targets', and 'delivering permanent fixes' suggest a focus on reliability, efficiency, and problem-solving within an IT support and operations context.