Sr. Technical Support Engineer with 7+ years in Production Support & Cloud Monitoring
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Application Support Engineer with 7+ years of experience in L2/L3 production support, incident management, Azure cloud monitoring, SQL troubleshooting, and enterprise application support. Skilled in handling critical production incidents, Root Cause Analysis (RCA), API troubleshooting, monitoring & alerting, and client-facing support operations. Experienced in improving application reliability, SLA compliance, and production stability across E-Mobility, ERP, and enterprise applications.
VISVESWARAIAH TECHNOLOGICAL UNIVERSITY (VTU)
MCA
N/A – June 30, 2017
GULBARGA UNIVERSITY
BCA
N/A – June 30, 2015
Numocity Technology Pvt Ltd
Senior Technical Support Engineer
January 1, 2023 – Present
Bengaluru, Karnataka, India
Mphasis Limited
Special Senior Infrastructure Engineer
November 1, 2021 – December 1, 2022
Bengaluru, Karnataka, India
Karix Mobile Pvt Ltd
Deployment Engineer
June 1, 2020 – November 1, 2021
India
Blue Chip Computers Consultants Pvt Ltd
Jr.System Administrator
July 1, 2019 – June 1, 2020
India
Presenova Management Solutions LLP
IT Support Assistant
September 1, 2018 – July 1, 2019
India
Cultural Fit Analysis
The candidate's diverse experience across different companies (Karix Mobile, Mphasis, Numocity Technology, Blue Chip Computers, Presenova) and industries (E-Mobility, ERP) suggests adaptability and a broad perspective, which are positive indicators for cultural fit. Their involvement in training L1 support teams and collaborating with engineering teams shows a team-oriented mindset. The consistent focus on client satisfaction and problem-solving aligns well with a service-oriented culture. The candidate's continuous learning through a Master's degree and varied roles indicates a growth mindset.
Soft Skills & Operational Fit
The candidate demonstrates strong operational fit for a Senior Technical Support Engineer role, evidenced by their extensive experience in incident management, client communication, and cross-functional collaboration. Their ability to handle critical issues, perform RCA, and provide training suggests a proactive and responsible approach. The resume highlights effective communication through various channels (calls, email, Jira) and a focus on timely resolution and SLA adherence. The candidate's experience with SRE practices further indicates a commitment to operational excellence and system reliability.