Customer Support Associate with 6+ years in e-commerce and business operations
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Data-driven operations and product support professional with 6+ years of experience in e-commerce, customer support, and business operations. Strong background in SLA and TAT management, escalation handling, SQL-based reporting, and cross-functional coordination across tech, supply chain, catalog, and operations teams. Known for solving complex issues, improving support processes, mentoring team members, and turning recurring business pain points into actionable operational improvements.
Sri Krishnadevaraya University
Master of Science · Statistics
N/A – Present
Vasavi Mahila Kalashala
Bachelor of Science
N/A – June 30, 2015
Amazon Development Center
Senior Product Compliance & Operations Associate
March 1, 2022 – Present
Bengaluru, Karnataka, India
BYJU'S (Think & Learn)
Product Specialist – Operations & Market Insights
December 1, 2019 – March 1, 2022
Bengaluru, Karnataka, India
Clinical SAS Certification
Unknown
June 1, 2026 – Present
PL/SQL Certification
Unknown
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's experience at Amazon and BYJU'S, both fast-paced and customer-centric organizations, suggests a strong cultural fit for dynamic environments. Their focus on process improvement, team collaboration, and data-driven decision-making aligns well with a culture that values efficiency and continuous improvement. The diversity of projects and roles, from L1 triaging to strategic operational improvements, indicates adaptability and a broad skill set.
Soft Skills & Operational Fit
The candidate demonstrates strong leadership, problem-solving, and communication skills. Their experience in managing high-priority escalations, mentoring teams, and driving process improvements indicates a robust operational fit for a senior support role. The ability to present data-backed insights to leadership further highlights their strategic thinking and communication effectiveness.