Customer Support Associate with 8+ years in Payment Operations & Processing
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Results-driven Payment Operations and Customer Service Specialist with 8+ years of experience in payment processing, FX operations, VIP client management, and team leadership across Southeast Asia. Skilled in AML compliance, fraud prevention, dispute resolution, process optimization, and quality assurance. Seeking to leverage my expertise to contribute to operational excellence, enhance customer satisfaction, and drive business growth in a dynamic organization. Available to join immediately.
Giraffemarkets
Sales and Customer Support Team Leader
January 1, 2026 – Present
India
Exness
Payment Operations Specialist and SME CS VIP
December 1, 2024 – December 1, 2025
India
Exness
SME Customer Support Specialist
August 1, 2022 – November 1, 2024
India
Comida Technology
Team Lead
August 1, 2021 – August 1, 2022
India
IndiGo
Customer Service / Administrative Manager
March 1, 2021 – July 1, 2021
India
WNS Global Service Pvt. Ltd - India
Team Manager
June 1, 2018 – March 1, 2021
India
Wipro
Technical Support Executive
May 1, 2017 – June 1, 2018
India
Cultural Fit Analysis
The candidate's diverse experience across multiple companies (Giraffemarkets, Exness, Comida Technology, IndiGo, WNS, Wipro) and roles (Team Leader, Specialist, Executive) suggests adaptability and a broad understanding of different organizational cultures. Their focus on process improvement, data analytics, and achieving targets aligns with a performance-oriented culture. Experience in international client requirements and cross-functional teams further supports a good cultural fit for dynamic environments.
Soft Skills & Operational Fit
The candidate demonstrates strong leadership, coaching, and mentoring abilities, coupled with a results-driven approach to improving team performance and customer satisfaction. Their experience in conflict resolution, stakeholder engagement, and process improvement indicates a solid operational fit. The ability to manage complex escalations and work across cross-functional teams highlights adaptability and problem-solving skills essential for a senior customer support role.