Technical Support Engineer with 10+ years in DevOps Transformation & Kubernetes Support
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Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Highly accomplished professional with 13+ years of progressive IT experience, specializing in DevOps transformation. Proven success driving high-impact technical initiatives as a Senior Consultant and as Lead. Possesses foundational expertise in Senior Engineer as currently working in escalation roles at OpenText, following prior experience with McAfee and VMware, Digital group Infotech, Qualys.
Lokmanya Tilak College, Pune
Bachelor of Arts · Arts
August 1, 2013 – June 30, 2016
OpenText
Sr. Engineer
November 1, 2024 – Present
Bengaluru, Karnataka, India
Qualys
Sr. Engineer
July 1, 2024 – November 1, 2024
Pune, Maharashtra, India
HUCO
Sr. Consultant
June 1, 2023 – May 1, 2024
Saudi Arabia
McAfee Enterprise (Sky-high Security)
Cyber Security Engineer
October 1, 2019 – September 1, 2022
Bengaluru, Karnataka, India
VMware. Inc
Technical Support Engineer
October 1, 2017 – September 1, 2019
Bengaluru, Karnataka, India
The Digital Group
System Lead
July 1, 2011 – October 1, 2017
India
MS-CIT Certified
Unknown
May 1, 2026 – Present
Windows 7 configuration: MCP ID-8743026
Unknown
May 1, 2026 – Present
Active Directory Domain Services Configuration: MCP ID-8743026
Unknown
May 1, 2026 – Present
AirWatch-Workspace one Advance integration Engineer
Unknown
May 1, 2026 – Present
Cultural Fit Analysis
The candidate demonstrates a strong cultural fit for a senior technical support role, having worked in diverse, fast-paced environments across multiple reputable technology companies (OpenText, Qualys, HUCO, McAfee, VMware, The Digital Group). Their experience spans various domains including DevOps, cybersecurity, and enterprise mobility, indicating adaptability and a broad technical interest. The consistent focus on customer-facing roles, problem-solving, and collaboration with engineering teams aligns well with a support-oriented culture that values technical depth and customer advocacy.
Soft Skills & Operational Fit
The candidate demonstrates excellent customer service and escalation management skills, handling high-severity issues effectively. They possess strong collaboration and communication abilities, working with IT, DevOps, application security, cloud teams, and product development. Experience includes mentorship and leadership, guiding Tier 1/2 support staff. They are a proactive problem-solver, identifying pain points and proposing fixes/enhancements, and are proficient in creating and maintaining technical documentation and SOPs.