Manager - Customer Success & Operations with 8+ years in B2B SaaS
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Assessing your cultural and operational fit
Customer Success and Operations leader with 8+ years of experience in B2B SaaS, specializing in retention, renewals, revenue expansion, customer lifecycle management, and cross-functional execution. Experienced in leading multi-shift operations, process optimization, and customer-focused initiatives across global enterprise accounts.
Dr. D. Y. Patil Vidyapeeth, Pune
MBA · International Business
N/A – June 30, 2026
Rajasthan Technical University
B. Tech · Electronics & Communication
N/A – June 30, 2017
Infodrive India (Volza)
Customer Success Manager | Team Lead
March 1, 2018 – Present
India
DTDC Franchise
Marketing Executive
August 1, 2017 – February 1, 2018
India
Cultural Fit Analysis
The candidate demonstrates an excellent cultural fit for a Manager - Customer Success & Operations role. Their entire professional experience is centered on driving customer value and operational excellence within a B2B SaaS environment. The emphasis on quantifiable results, team leadership, and cross-functional collaboration aligns with a performance-driven and collaborative organizational culture. The pursuit of an MBA while working also indicates a commitment to continuous learning and professional growth.
Soft Skills & Operational Fit
The candidate exhibits strong leadership, team management, and coaching abilities, evidenced by their role in leading and developing a large team. Their experience in stakeholder management and cross-functional coordination highlights excellent interpersonal and negotiation skills. Operationally, the candidate is a strong fit, with extensive experience in process optimization, workflow audits, KPI-driven improvements, and churn reduction, indicating a data-driven and efficiency-focused approach to customer success.