Product Manager with 4+ years in Credit Card Operations & Digital Servicing
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Business/Product Analyst with 4+ years of experience in banking and financial services, specialising in credit card operations, payment workflows, and digital servicing solutions. Skilled in requirement gathering, process analysis, stakeholder coordination, and Agile and Waterfall delivery. Experienced in supporting product enhancements, UAT execution, and cross-functional collaboration to improve customer experience and operational efficiency.
Mumbai University
Bachelor of Science (B.Sc.)
August 1, 2015 – June 30, 2019
JP Morgan Chase & Co.
Business Analyst
November 1, 2022 – December 1, 2025
India
Lionbridge
Test Engineer
November 1, 2021 – November 1, 2022
India
Leading with Digital Strategy
IIM Ahmedabad
June 1, 2026 – Present
Product Management
IBM
June 1, 2026 – Present
PSPO I
Unknown
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's experience in a large financial institution like JP Morgan Chase & Co. suggests an ability to navigate complex organizational structures and work within established processes. Their certifications in 'Product Management' (IBM), 'Leading with Digital Strategy' (IIM Ahmedabad), and 'PSPO I' indicate a proactive approach to professional development and a commitment to product management principles. The transition from Test Engineer to Business Analyst shows adaptability and a desire to move towards product-centric roles. The focus on digital banking and payment workflows aligns with modern financial technology trends, suggesting a forward-thinking mindset.
Soft Skills & Operational Fit
The candidate demonstrates strong collaboration skills, working effectively with various teams (Risk, Credit Policy, Operations, Technology, Engineering, QA). Their experience in Agile ceremonies and UAT planning indicates a structured approach to product development and quality assurance. The ability to identify process gaps and implement improvements highlights a proactive, problem-solving mindset crucial for operational efficiency. The role as a Business Analyst at JP Morgan Chase & Co. aligns well with the operational demands of a Product Manager role, particularly in a regulated financial services environment.