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Quality Engineering Director | Driving Enterprise QA/QE Strategy, Functional & UAT Excellence & Digital Quality Transformation | 18+ Years | Agile, DevOps, SAP | AI-Enabled Testing (ChatGPT, Gemini)
Silver Medalist QA Professional – ISTQB Certified | Director-Level Quality Engineering Leader | 18+ Years Driving Enterprise QA Strategy, UAT Excellence & Digital Quality Transformation | Prompt Engineering & AI Integration I am a senior AI savvy Quality Engineering leader with 18+ years of global experience driving enterprise QA strategy, test governance, and large-scale digital quality transformation across government, healthcare, insurance, banking, telecom, and manufacturing sectors with strong prompt engineering experience. I specialize in enabling business-critical releases with confidence, speed, and measurable quality outcomes, partnering with executives to position quality as a strategic business enabler, not just a delivery function. Key Leadership Impact: ✔️ Defined and executed enterprise QA strategies across Agile, DevOps, and hybrid models ✔️ Led large-scale UAT programs and governance for complex transformations ✔️ Delivered QA transformation initiatives improving release predictability and reducing risk ✔️ Built and scaled high-performing QA teams (5–80+ members) ✔️ Championed accessibility compliance (WCAG, AODA, Section 508) for inclusive digital delivery ✔️ Advanced AI-enabled testing using tools like ChatGPT, Gemini and MS Copilot and effective prompt engineering techniques. Recognition: ✔️ Silver Medalist – Global Software Testing World Championship (Germany, 2016) ✔️ QA Advisory Panel Member – Agile & Traditional Testing ✔️ Excellence & Eminence Awards (IBM India & UK) for QA leadership and process maturity Enterprise Delivery Experience: • Delivered and governed QA for organizations including City of Toronto, TD Bank, IBM, IESO, Metrolinx, OLGC, ICBC, and GAF, across: • ERP platforms (SAP S/4HANA, Salesforce, Maximo cloud upgrade) • Digital ecosystems (Web, Mobile, APIs, ED
University of Liverpool
Master of Science - MS, Information Technology
August 1, 2008 – July 1, 2011
Christopher Newport University
Bachelor of Science - BS, Computer Science
January 1, 1997 – January 1, 2000
City of Toronto
Sr. QA Lead – QA Strategy & Hybrid Delivery - MAS 9.1 Cloud Upgrade Implementation - Web and Mobile
August 1, 2025 – Present
Toronto, ON · Hybrid
GAF
QA Lead (Manual) - AODOCS, EDI, Maximo integration with SAP S4/HANA
January 1, 2025 – July 1, 2025
Brampton, Ontario, Canada · Remote
Canadian Red Cross
QA Manager – Test Process Consultant and Coach
July 1, 2024 – October 1, 2024
Ontario, Canada · Remote
KeyData Associates Inc.
CIAM Quality Assurance Lead - Keydata Associates for client BCLC
June 1, 2024 – December 1, 2024
Ontario, Canada · Remote
Newmont Corporation
IAM Program QA Lead
February 1, 2024 – May 1, 2024
Toronto, Ontario, Canada · Remote
Virtusa for HealthFirst.org USA
Sr. HIE Program QE Lead for HealthFirst.org
January 1, 2024 – December 1, 2024
Canada · Remote
City of Toronto
Digital Identity Access Management Program QA Lead for PAM and PDA
July 1, 2023 – January 1, 2024
Metro Hall Toronto · Hybrid
BMO
Program Accessibility Test Consultant (WCAG 2.0/2.1 and AODA compliance)
December 1, 2022 – June 1, 2023
Toronto, Ontario, Canada · Remote
Independent Electricity System Operator (IESO)
Portfolio QA Lead - Solutions Analyst
August 1, 2022 – June 1, 2023
Oakville, Ontario, Canada · Hybrid
Foresters Financial
Program QA Lead
December 1, 2021 – June 1, 2022
Ontario, Canada · Remote
BGRS Sirva
QA Lead
May 1, 2021 – June 1, 2022
Ontario, Canada · Remote
City of Toronto
Sr. QA Lead
May 1, 2021 – May 1, 2022
Toronto, Ontario, Canada · Remote
NTT Data/Bruce Power
Software Test Manager {Contract}
June 1, 2020 – December 1, 2020
Tiverton, Ontario, Canada · On-site
Export Development Canada | Exportation et développement Canada
Sr. Agile Quality Assurance Lead Consultant- Digital Transformation & DevOps
May 1, 2019 – April 1, 2021
Ottawa, Canada Area · Remote
City of Toronto
QA Advisor - Test Management and QA Process Improvements
October 1, 2017 – April 1, 2019
Metro Hall, Toronto, Canada · On-site
TD Bank Canada Trust
Program Test Manager
February 1, 2016 – September 1, 2017
Toronto, Canada Area · On-site
Hewlett Packard Enterprises
Technical Test Lead/Manager
January 1, 2015 – February 1, 2016
Mississauga, ON, Canada · On-site
Metrolinx Inc.
Sr. QA Lead
October 1, 2014 – December 1, 2014
Toronto, Canada Area · On-site
TCS-CIBC BANK
Sr. QA Lead
May 1, 2014 – October 1, 2014
750 Lawrence Avenue W, North York, Ontario · On-site
ClaimsCorp Inc.
Business Analyst & QA Lead
April 1, 2014 – April 1, 2014
Hamilton, Ontario · On-site
Capgemini Inc / Insurance Corporation of British Columbia
QA Manager - Process Improvements and Test Governance [Crown Organization]
October 1, 2013 – March 1, 2014
Vancouver, Canada Area · On-site
Canadian Forest Products Inc. (Canfor Inc.)
Technical QA Lead/Manager
July 1, 2013 – October 1, 2013
Vancouver, Canada Area · On-site
OLGC (Ontario Lottery and Gaming Corporation) [Crown Organization]
System Testing QA Specialist/Lead
April 1, 2013 – July 1, 2013
Toronto, Canada Area · On-site
Independent order of Foresters Inc.
Test Manager & UAT Lead
May 1, 2012 – November 1, 2012
Toronto, Canada Area, Markham · On-site
TechspanQA
Consulting QA Manager & Scrum Master
January 1, 2012 – February 1, 2013
Toronto, Canada · On-site
IBM India Pvt. Ltd
Test Manager
August 1, 2010 – May 1, 2012
Pune Area, India, Cambridge UK, Toronto Canada · On-site
Mastek Ltd
QA Lead/Test Project Manager
December 1, 2006 – July 1, 2010
United Kingdom, United States, India · On-site
Zensar Technologies Ltd
Team Lead - Testing
February 1, 2005 – December 1, 2006
London, United Kingdom and Pune, India · On-site
Raft
Sr. Quality Control Consultant
November 1, 2004 – February 1, 2005
Mumbai Area, India · On-site
aurionPro Solutions
Leader - Software Testing and Implementation
March 1, 2003 – October 1, 2004
Mumbai Area, India and London UK · On-site
Jyoti Ltd. (Jyoti web technologies Ltd)
Sr. Software Engineer - Testing
August 1, 1998 – February 1, 2003
Baroda, India · On-site
APTECH Computer Education
Software Engineer
August 1, 1996 – August 1, 1998
Baroda, India · On-site
Dehleez Interiors
AutoCAD Draftsman
January 1, 1995 – January 1, 1996
Baroda, India · On-site
Enterprise Work Management System - Maximo Web and Mobile
August 1, 2025 – Present
Leading the test exe ution and testing delivery of Maximo Application Suite (Maximo Web and Mobile) testing for Enterprise Work Management System for Solid Waste, Transportation Services and Parks & Recreation Divisions.
AODOCS & EDI integration with SAP S/4 HANA and Vendavo
January 1, 2025 – June 1, 2025
Integration of SAP transactions for FP&A, R2R, M2D and O2C processes with Invoices, Plant Trials and Annual Financial Expenditure Customization of prices in Vendavo application integrated with SAP S/4 HANA
Implementing QA process and standards for a public sector client
July 1, 2024 – October 1, 2024
Implement QA Process Governance as an Advisor to a public sector client CRC for implementing LMS integrated with Brightspace LMS and evaluation of mobile testing tool Bitbar and its integration with Test Complete.
Customer Identity Access Management (CIAM)
June 1, 2024 – December 1, 2024
Leading the QA space in Customer Identity Access Management for a public sector client in British Columbia through Keydata Associates
Health Information Exchange (HIE)
February 1, 2024 – July 1, 2025
Health care project for the client Healthfirst.org using HL7
Success Factors LMS to Lenel Integration
February 1, 2024 – May 1, 2024
Identity Access Management Program at Newmont Goldcorp
Privilege Access Management (PAM) and Public Digital Access (PDA)
July 1, 2023 – January 1, 2024
Domain: Cyber Security Access Management Conduct, facilitate and oversee the testing of SaaS based COTS applications PAM (Privilege Access Management) and PDA (Public Digital Access) and delivering on time
EAVR, OSL Refresh, DFS Refresh, WAVE2, BMO Spend Dynamics
August 1, 2022 – June 1, 2023
Domain: Energy and Utility
CRM Modernization with MS D365
December 1, 2021 – June 1, 2022
Domain: General Insurance
Qualtrics Digital Pulse Surveys
May 1, 2021 – June 1, 2022
Domain: Relocation Services & Hospitality through Surveys
Toronto Elections
May 1, 2021 – May 1, 2022
Domain: Public Sector Join, Track and Run applications for Toronto Elections 2022
Workday Prism & Accounting Centre
June 1, 2020 – December 1, 2020
Domain: Energy and Utility, Isotopes at Bruce power
Gemini - FC/KYC - Risk Management Solution at EDC
May 1, 2019 – April 1, 2021
Domain: Risk Management Financial and Environmental & Social Risk Management for Companies and Individuals by investigating on their Financial Crimes by following KYC process
Web Revitalization Project - SearchBlox - Search Interface Enhancements
February 1, 2018 – May 1, 2018
This is an enhancement to the Search functionality for City of Toronto website to make it Accessible as per WCAG 2.0 guidelines
Financial Planning Analysis And Reporting (SAP) - Enterprise Performance Management
November 1, 2017 – April 1, 2019
Domain: SAP Materials Management and Finance SAP solution FPARS for City of Toronto - Extract (API), Tranform (BODs) and Load (BW) in a Report (BI) data received from various divisions of City, QA Advisor to City of Toronto. Access Control System, Process & Test Governance
Evaluating Check Market Survey Tool
November 1, 2017 – April 1, 2018
Evaluation of Check Market survey tool to fit City of Toronto needs.
QA Process Maturity Initiative for Process Improvements
October 1, 2017 – April 1, 2019
Domain: Public Sector - Process improvements and Test Governance This is an initiative for City of Toronto within EAS (Enterprise Solution Delivery) unit to assess current state, current maturity level using CMM maturity level framework, define future state, provide recommendations for process improvements, build a quarterly work plan for QA Process improvements, Build a QA Operational model to align with SDLC, Design a road map and implementation plan to implement and pilot QA Process framework within other departments of City
ISQA Maturity - Process Improvements and Test Governance for ICBC
October 1, 2013 – March 1, 2014
Domain: Public Sector - Insurance Insurance Corporation of British Columbia is a crown organization and largest Auto Insurance providers in British Columbia, Canada and a client of Indian Giant, Capgemini Inc. My responsibility was to generate, templates for test deliverables for ICBC with the perspective of Process Improvements and Test Governance
Project Edge: JD Edwards implementation for Canfor (Canadian Forest Products Ltd),
July 1, 2013 – October 1, 2013
Domain: ERP Excellent ERP implementation with lots to learn. JD Edwards Sales and Inventory system integrated with Oracle Transportation Management (OTM), Oracle Demantra (DEM), OBIEE, Electronic Data Interchange (EDI), Oracle E-Business Suite developed in Dot Net
Lotto 649 3.0 Price Increase at OLG
April 1, 2013 – July 1, 2013
Domain: Public Sector - Entertainment Price Increase for Lotto 6/49 from 2 $ to 3$. Conducting and managing the testing for all Lottery transactions by wagering, testing for new prize structure with two new prize categories such as: Guaranteed Prize Draw from numbers sold with a guaranteed winner of $1 Million and max millions Match 2/6 to win a Free Play Ticket, Win multiple prizes on 1 ticket, Extra guaranteed million dollar prizes, Special event prizes, Allowable combinations of prize types, Testing of lottery products based on new selection slips for regular and combo plays, Tests for Selling product, advance play, repurchase, cancellation, reprint, reissue , ticket on hold functionality etc., Validations for LOTTO 6/49 $2.00 wagers for 1 year after the last draw Generating OTWF and PTM reports using Attachmate Reflections for Unix for finding out the winner and launching the lottery draws.
Policy Administration System for Independent Order of Foresters, Toronto, Canada
May 1, 2012 – November 1, 2012
Domain: Insurance An Insurance solutions with Complex architecture communicating to multiple interfaces and had following areas such as: 1. Claims 2. Billing and Collections 3. Policy Changes 4. Termination and Reinstatement of Policies 5. Party 6. New Business etc.
CRM and ERP Application at TechspanQA
January 1, 2012 – April 1, 2013
Domain: CRM/ERP Consulting in managing the testing of Customer Relationship Management application and ERP application for various clients of TechspanQA
M-Pesa (Mobile Money Solution) Project for Client Vodafone at IBM in India and UK in Telecom Domain - Mobile Application Testing
August 1, 2010 – May 1, 2012
Domain: Telecommunications & Mobile Money M-PESA is a Safaricom service allowing you to transfer money using a mobile phone. Kenya is the first country in the world to use this service, which is offered in partnership with Vodafone. DTB has partnered with Safaricom to enable MPESA registered customers access the MPESA service mainly through DTB’s automated teller machines (ATM) that are well spread throughout the country. This is a service that is designed to enable customers withdraw money from their phones’ MPESA accounts. -- No identification is required to withdraw money using this service. -- The service is convenient and very confidential since DTB ATMs provide privacy and are located all over the country. -- No need for an ATM card or Account with the bank when you want to access the service. -- You need to know the DTB Agent Code i.e. 555555 Vodacom M-PESA is a mobile money transfer service brought to you by Vodacom Tanzania, in partnership with Vodafone Group. M-PESA provides an affordable, fast, convenient and safe way to transfer money using your mobile phone anywhere in Tanzania. Following transactions can be done effectively using mobile phones: -- Deposit money -- Withdraw money -- Send money to any mobile customer in Tanzania -- Buy Vodacom prepaid airtime -- Pay a Vodacom post-paid billPurchase LUKU -- Make payments to DSTV and DAWASCO -- Manage your M-PESA account
Connecting for Health for NHS in Health Care domain
December 1, 2007 – July 1, 2010
Domain: Health Care Health Care solution with complex architecture implemented for National Health Services, UK using HL7 messaging domain and HIPAA compliance.
DevOps Foundations: Lean and Agile
June 23, 2026 – Present
ISEB-ISTQB Certified Testing professional
British Computer Society
June 23, 2026 – Present
Microsoft Certified Professional
Microsoft
June 23, 2026 – Present
AutoDESK Certified AutoCAD professional
AutoDESK Inc, USA
June 23, 2026 – Present
Certificate in Estimation methods and techniques
QAI India
June 23, 2026 – Present
Project Management Professional
Project Management Institute
June 23, 2026 – Present
Certified Novell Adminstrator
Tata Unisys Education
June 23, 2026 – Present
IBM Certified E-Commerce Professional
Asset International, IBM
June 23, 2026 – Present
HL7 Certification
HL7 Canada
June 23, 2026 – Present
Accessible Customer Service
Accessibility Services Canada
June 23, 2026 – Present
Integrated Accessibility Standards Regulation
Accessibility Services Canada
June 23, 2026 – Present
Programming Foundations: Software Quality Assurance
June 23, 2026 – Present
Scrum: Advanced
June 23, 2026 – Present
Cert Prep: PMI Agile Certified Practitioner (PMI-ACP)®
June 23, 2026 – Present
Agile Product Owner Role: Foundations
June 23, 2026 – Present
Smarter Thinking and Better Living in an AI World: A Conversation with Daniel Pink
June 23, 2026 – Present
Software Testing Foundations: Test Management
June 23, 2026 – Present
Enhance Your Productivity with Effective Note-Taking
June 23, 2026 – Present
Scrum Fundamentals Certified (SFC)
Vabro.ai and VMEdu.com (Scrum/Kanban/AI/Business Analysis/OKRs/Six Sigma/Sales and Marketing etc.)
June 23, 2026 – Present
The Art of Connection: 7 Relationship-Building Skills Every Leader Needs Now (getAbstract Summary)
June 23, 2026 – Present
The Art of Connection: 7 Relationship-Building Skills Every Leader Needs Now
June 23, 2026 – Present
Tricentis certified qTest Professional
Tricentis
June 23, 2026 – Present
JIRA Project Management
Great Learning
June 23, 2026 – Present
Pitching Yourself for Opportunity
June 23, 2026 – Present
Fundamentals of Airplane Engineering
Udemy
June 23, 2026 – Present
Agile Foundations
LinkedIn Learning
June 23, 2026 – Present
Google AI Essentials
Coursera
June 23, 2026 – Present
Information Security training
Traliant
June 23, 2026 – Present
Anti-bribery, Anti-corruption, and Anti-fraud training
Traliant
June 23, 2026 – Present
Preventing Workplace Harassment - Fundamentals
Traliant
June 23, 2026 – Present
Cultural Fit Analysis
The candidate's diverse project portfolio across various industries (public sector, healthcare, finance, energy, telecom) and experience with different organizational structures (crown organizations, large enterprises, consulting firms) suggests a high degree of adaptability and cultural fit. Their involvement in process improvement initiatives and establishing TCOEs indicates a proactive and growth-oriented mindset. The emphasis on collaboration with cross-functional teams and vendor management further supports a strong cultural fit for complex, multi-stakeholder environments.
Soft Skills & Operational Fit
The candidate demonstrates strong leadership, communication, problem-solving, and analytical skills through their extensive experience in managing QA teams, facilitating stakeholder meetings, and driving process improvements. Their ability to work in both Agile and Waterfall environments, coupled with experience in onsite-offshore models, indicates a high degree of operational adaptability. The focus on test governance, defect management, and continuous improvement aligns well with best practices for a senior QA role.