Michael Caracozza
Software EngineerAI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Staff Design Program Manager @ ServiceNow - Agentic AI
Strategic and results-driven Design Program Manager with a strong ability to balance long term vision with near term execution. Deep expertise in user centered design methodologies, including design thinking and the double diamond approach, with a proven track record of driving successful product design workflows. Extensive experience leading UX programs and integrating UX within agile frameworks. Exceptional communicator and collaborator, skilled at building strong relationships across diverse teams and advocating for UX to achieve business objectives and drive organizational change Specializing in: Agile Lean UX Scaled Agile Scrum Kanban Design Thinking Product Discovery Project Management User Story Mapping Machine Learning Generative AI Agentic AI Data Science
Texas McCombs School of Business
Postgraduate, Artificial Intelligence for Leaders
July 1, 2025 – November 1, 2025
BrainStation
Certificate, UX Design
January 1, 2020 – Present
BrainStation
Certificate, Product Management
January 1, 2019 – Present
Rutgers University
Bachelor's degree, Computer Science
N/A – Present
ServiceNow
Staff Design Program Manager - Agentic AI
June 1, 2025 – Present
California, United States · Remote
Cisco
Senior Program Manager, Design Operations - Emerging Tech & Incubation (Outshift by Cisco)
August 1, 2021 – November 1, 2024
Los Angeles Metropolitan Area · Remote
Medidata Solutions
Technical Program Manager, Senior Scrum Master - Medidata AI, Data Science Products
January 1, 2020 – January 1, 2021
New York City Metropolitan Area · Remote
Capital One
Agile Delivery Lead - Emerging Products, Research & Development (R&D)
January 1, 2019 – January 1, 2020
New York City Metropolitan Area · On-site
Capital One
AI/ML Scrum Master - Center for Machine Learning & Emerging Technology
January 1, 2016 – January 1, 2019
New York City Metropolitan Area · On-site
Professional Scrum™ with Kanban (PSK I)
Scrum.org
June 24, 2026 – Present
AWS Certified Solutions Architect – Associate
Amazon Web Services (AWS)
June 24, 2026 – Present
Lean Product Management
Sense & Respond Learning
June 24, 2026 – Present
Project Management Professional (PMP)®
Project Management Institute
June 24, 2026 – Present
AI & Agility
Scrum Alliance
June 24, 2026 – Present
Kanban Management Professional (KMP)
Kanban University
June 24, 2026 – Present
Systems Coaching (ICP-SYS)
ICAgile
June 24, 2026 – Present
Certified SAFe® 6 Product Owner/Product Manager
SAFe by Scaled Agile, Inc.
June 24, 2026 – Present
PMI Agile Certified Practitioner (PMI-ACP)
Project Management Institute
June 24, 2026 – Present
Coaching Agile Transformations (ICP-CAT)
ICAgile
June 24, 2026 – Present
Certified SAFe® 6 Practice Consultant (SPC)
SAFe by Scaled Agile, Inc.
June 24, 2026 – Present
Professional Agile Leadership (PAL I)
Scrum.org
June 24, 2026 – Present
Certified SAFe® 6 Release Train Engineer (RTE)
SAFe by Scaled Agile, Inc.
June 24, 2026 – Present
Certified ScrumMaster (CSM)
Scrum Alliance
June 24, 2026 – Present
Customer Centric OKRs - Certified Trainer
Sense & Respond Learning
June 24, 2026 – Present
Lean UX and Agile
Nielsen Norman Group
June 24, 2026 – Present
Cisco Design Thinking Facilitator
Cisco
June 24, 2026 – Present
AI for Product Management
Pendo.io
June 24, 2026 – Present
Certified SAFe® 6 Advanced Scrum Master
SAFe by Scaled Agile, Inc.
June 24, 2026 – Present
Kanban System Design (KSD)
Kanban University
June 24, 2026 – Present
ICAgile Certified Professional - Agile Coach (ICP-ACC)
ICAgile
June 24, 2026 – Present
OKR Certified Practitioner
OKR mentors
June 24, 2026 – Present
Prompt Engineering for Project Managers
Project Management Institute
June 24, 2026 – Present
Advanced Facilitator: Value Stream Mapping
SAFe by Scaled Agile, Inc.
June 24, 2026 – Present
Advanced Certified Scrum Master (A-CSM)
Scrum Alliance
June 24, 2026 – Present
Scrum@Scale Practitioner™
Scrum Inc.
June 24, 2026 – Present
Lean Portfolio Management (ICP-LPM)
ICAgile
June 24, 2026 – Present
Certified LeSS Practitioner
LeSS.works
June 24, 2026 – Present
Professional Scrum™ with User Experience (PSU I)
Scrum.org
June 24, 2026 – Present
Certified Practitioner of Human Centered Design
LUMA Institute
June 24, 2026 – Present
Product Discovery & Lean UX
Sense & Respond Learning
June 24, 2026 – Present
Sense & Respond Learning Certified Training Partner
Sense & Respond Learning
June 24, 2026 – Present
JTBD + ODI Fundamentals
Strategyn
June 24, 2026 – Present
Master Class: Continuous Discovery Habits
Product Talk
June 24, 2026 – Present
Expert in Enterprise Coaching (ICE-EC)
ICAgile
June 24, 2026 – Present
Certified Scrum Product Owner (CSPO)
Scrum Alliance
June 24, 2026 – Present
Scaling with Portfolio Kanban (SPK)
ProKanban.org
June 24, 2026 – Present
Kanban for Design and Innovation (KDI)
Kanban University
June 24, 2026 – Present
Scaled Professional Scrum™ (SPS)
Scrum.org
June 24, 2026 – Present
Professional Flow Metrics for Scrum (PFMS)
ProKanban.org
June 24, 2026 – Present
Enterprise Agile Coaching (ICP-ENT)
ICAgile
June 24, 2026 – Present
Cloud Digital Leader
June 24, 2026 – Present
Cultural Fit Analysis
The candidate's diverse experience across various large tech and financial institutions (ServiceNow, Cisco, Medidata, Capital One) and their continuous pursuit of certifications in areas like AI, Agile, and Product Management indicate a strong drive for innovation and adaptability. Their roles consistently involve leading teams and managing complex projects, suggesting a collaborative and results-oriented mindset. However, the candidate's experience is heavily skewed towards program/project management, design operations, and agile coaching rather than hands-on software engineering, which may present a cultural mismatch for a pure 'Software Engineer' role.
Soft Skills & Operational Fit
The candidate demonstrates strong leadership, strategic thinking, and a proactive approach to process improvement and team facilitation. Their extensive certifications in Agile, Scrum, and Kanban, coupled with experience in Design Thinking and Human-Centered Design, suggest a robust operational fit for roles requiring strong organizational, collaborative, and adaptive skills. The focus on AI/ML in previous roles aligns with modern tech environments.