Manager of Solutions Architecture, Applied AI (Industries) with 10+ years in Software Development &
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Technology leader with over 15 years of extensive experience in Software Development, Business/Solution Architecture, QA Automation, Operations, Change Management, Incident Management, Multi-cloud implementation, Cyber Security and Digital Transformation, specializing in cloud-native, API-first microservices platforms. Proven experience in designing and delivering scalable, secure digital solutions across telecom, fintech, and banking ecosystems. Strong background in automation, DevOps, and continuous testing, combined with solid understanding of Telecom/Fintech/banking business architecture and regulatory-driven integrations. Proven ability to bridge business strategy with technical execution to deliver secure, scalable, high-performance enterprise platforms supporting millions of users.
Menoufia University
B.Sc. · Computer Science
August 1, 2007 – June 30, 2011
e& UAE (Etisalat Telecom UAE)
Manager - Solution Architecture / Software Development and Digital Transformation
November 1, 2021 – January 1, 2026
UAE
e& UAE (Etisalat Telecom UAE)
Technical Lead - Solution Architecture / Software Development and Digital Transformation
September 1, 2017 – November 1, 2021
UAE
e& UAE (Etisalat Telecom UAE)
Senior Software Developer CRM & Sales Applications
October 1, 2015 – September 1, 2017
UAE
T3G company
Software Developer
June 1, 2013 – October 1, 2015
Cairo, Cairo Governorate, Egypt
The College of Air Defense
IT Specialist
November 1, 2011 – December 1, 2012
Alexandria, Alexandria Governorate, Egypt
Financial Crime Risk Management System Upgrade - STC Bank
January 1, 2025 – May 1, 2026
Upgrade and enhancement of OFSAA FCCM financial crime platform to support real-time transaction monitoring and advanced customer risk scoring. The initiative improved AML detection accuracy and enhanced compliance with KSA AML/CFT regulations. Designed AML detection scenarios for high-risk transactions and suspicious patterns. Implemented customer risk scoring models based on KYC attributes and transaction behavior. Integrated sanctions screening tools (WorldCheck) with FCCM alert workflows. Performed ETL design and transaction data ingestion pipelines. Led production support and system tuning activities. Developed AML regulatory reports for compliance teams and FIU submissions. Conducted knowledge transfer sessions for bank AML analysts.
Enterprise GenAI Chatbot Implementation for e& Group Customer Support
January 1, 2025 – May 1, 2026
Designed and implemented an enterprise-grade AI-powered customer support chatbot for telecom services to automate customer interactions across web, mobile, and messaging platforms. Designed the end-to-end architecture for an AI-driven telecom chatbot platform integrating GenAI and enterprise systems. Implemented RAG pipelines to retrieve telecom knowledge base data and generate accurate contextual responses. Integrated LLM APIs to enable natural language conversation, intent detection, and automated customer support. Developed backend microservices and APIs to connect chatbot workflows with CRM, billing, and telecom service management systems.
UAE Pass KYC Integration – Digital Identity Enablement
January 1, 2023 – December 31, 2024
Addressed complex hybrid Ionic implementation challenges across Web, iOS and Android to avoid duplicated development and ensure seamless user experience. Led implementation of UAE Pass as a unified KYC login method across digital channels (Web, e& UAE App, Smiles Loyalty App). Designed secure end-to-end identity integration, handling redirection, consent flows, business rules, and exception management. Enabled customers to complete KYC-required transactions digitally, reducing dependency on physical retail visits.
e& Self-Service Kiosks - Nationwide Digital Transformation
January 1, 2022 – December 31, 2023
Improved application performance, scalability, testing velocity, and platform reliability. Led development, integration, testing, and production support for self-service kiosks deployed across the UAE. Architected and executed full modernization from legacy systems to cloud-native digital architecture on hybrid infrastructure. Balanced business-as-usual operations and transformation delivery in parallel, ensuring zero production downtime for a mission-critical platform.
AGENT I - In-House Sales Enablement Platform (Award Winning)
January 1, 2021 – December 31, 2022
Increased sales conversion, reduced operational support tickets, and received Best Project Award from e& UAE. Led end-to-end design, development, architecture, and testing of an in-house digital application supporting sales agents in resolving system exceptions in real time. Built a knowledge-driven error resolution engine allowing agents to interpret technical errors and apply corrective actions, reducing ticket creation and improving sales efficiency. Delivered full legacy-to-digital transformation on a hybrid cloud/on-prem architecture.
Docker and Kubernetes
Unknown
May 1, 2026 – Present
CCNA
Cisco
May 1, 2026 – Present
ITIL V4
Unknown
May 1, 2026 – Present
Agile certification
PMI
May 1, 2026 – Present
Exam AZ-900
Microsoft Azure
May 1, 2026 – Present
Exam AZ-204
Unknown
May 1, 2026 – Present
CCNA Cyber Ops
Cisco
May 1, 2026 – Present
CCNAS
Cisco
May 1, 2026 – Present
Cultural Fit Analysis
The candidate demonstrates an excellent cultural fit for a senior leadership role focused on Applied AI in industries. Their extensive experience in leading digital transformation across diverse sectors like telecom, banking, and fintech showcases adaptability and a broad perspective. The emphasis on building Centers of Excellence, driving change management, and partnering with C-level executives highlights a proactive, collaborative, and results-oriented mindset. The candidate's commitment to continuous learning, evidenced by numerous certifications and exposure to cutting-edge technologies like GenAI, aligns well with an innovative and forward-thinking organizational culture. Their track record of delivering high-impact, scalable solutions and improving operational metrics further reinforces a strong alignment with performance-driven environments.
Soft Skills & Operational Fit
The candidate exhibits strong leadership, strategic thinking, and problem-solving capabilities, evidenced by managing large cross-functional teams, overseeing multi-million dollar projects, and commanding executive-level War Rooms. Their focus on operational excellence, implementing ITIL best practices, and driving change management initiatives demonstrates a robust operational fit. Excellent collaboration and communication skills are apparent through their ability to build strong stakeholder relationships and translate strategic objectives into technical execution. The candidate's adaptability across diverse industries (telecom, banking, fintech) and technologies further highlights their versatility and resilience.