Maroof Shaikh
Business Analyst LeadAI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Business Analyst Lead with 7+ years in Banking & Digital Channels
Business Analyst / Quality Assurance at Qatar National Bank for Channels development for Internet and Mobile Banking mainly in Retail and Corporate Banking. An Astute Business Analyst with over 6.7 years of overall IT Fintech industry Experience in the entire system lifecycle SDLC (waterfall, agile) including system analysis, UI/UX, design & Wireframes, development, Implementation, Maintenance, testing of overall Project, UAT, SIT, Production deployment, Change request, backlog management, Requirement Prioritization, BRD, FSD, Regression and Sanity. Experience in Channels i.e. Mobile and Internet Banking, Cards, Transfers, Mortgages, Loans, Swift Payment, Payments, Core banking, open banking, and Digital Banking. Ability to lead and collaborate with Cross Functional Teams improving customer satisfaction. Proven track record working with diverse clients across the Middle East (Qatar, UAE, Saudi Arabia, Oman, Kuwait) UK and France, London, effectively managing both onsite client relations and offshore team coordination. Skilled in translating business requirements into effective technical solutions, ensuring alignment with critical business objectives. Provides technical leadership to project teams, overseeing design, development, deployment, SIT, UAT, resolving technical challenges to ensure successful project delivery.
Vivekanand Education Society Institute of Technology
Master of Computer Application (MCA)
N/A – June 30, 2019
Lala Lajpat Rai College
Bachelor of Science (B.Sc.) · Information Technology
N/A – June 30, 2016
Qatar National Bank
Business Analyst / Quality Assurance
July 1, 2025 – Present
Doha, Doha, Qatar
CRISIL Limited
Consultant
January 1, 2019 – June 1, 2025
India
QNB’s Internet and Mobile Banking Application
July 1, 2025 – June 1, 2026
New Features addition for QNB’s Internet and Mobile Banking Applications. Assisted PM’s in the preparation of business requirements, Technical Documentations, BRD’s, FSD, and writing several User stories for Qatar National Bank Internet and Mobile Banking Features. Collected requirements from Business and different stakeholders and converting them into user stories. Prepared to arrange for workshops, brainstorming sessions etc. for approved user stories. Connected with Middleware team to ensure different calls of service used. Prepared the Analysis document and providing a walkthrough to the user development teams. Performed multiple rounds of SIT / UAT so that the developed modules are functioning properly and is ready to be deployed for Pilot Release/MTL. Performed Regression and Sanity of All Modules. Created Test designs in JIRA and preparing multiple test case scenarios. Assigned bugs/issues found to development team. Verified and arranged Pilot Release of the product on receiving signoff for SIT and UAT. New Releases and Features worked on include: Payments/ Transfers from Qatar to different Units plus Beneficiary addition; Anti-fraud system checks for beneficiary; Unit to Unit OTP functionality; Fawran payment / TAHWEEL Transfers; Overall Cards functionality; Utilities i.e. Bills and Recharges (Vodafone, Ooredoo, QatarCool); Account Statements for all units Oman, Kuwait, UK, France, Tunisia, Syria; Different Payments including SWIFT, RTGS, SEPA, HBTF, HDFC; Digital Onboarding for Online Banking customers.
Beacon and Lighthouse project for First Abu Dhabi Bank (Corporate / Commercial / Retail Banking / Private Banking / Mortgage / Core Banking)
January 1, 2021 – June 1, 2025
A portal where RM’s or leads can assist the group/retail banking by managing the accounts, credit cards, Mortgage, FD’s, Current and Savings Accounts, etc. Worked on business requirement document day-to-day BAU activities, change request, portfolio management, account opening form and ensured getting work done by the team. Created and maintained dashboard for France, Saudi and Singapore region. Created a new version of account opening form for the end users for smooth onboarding as per the business requirements. Maintained the total cash flow of the customer daily by tallying the count from T24. Recorded and maintained trade and finance activities using various KPI’s. Developed and delivered a digital E-KYC form on business demand. Strictly adhered to bank code of conduct and ensured data protection and standards. Helped developed an insights report which holds/displays the customer records of Personal Installment Loan, Mortgage, Islamic Loan, Murabaha, Credit Cards Issued, Equity, Derivates, Insurance, Assets owned etc. Maintained daily and monthly statements report of the transaction done by the user which shows the customers’ investment data, CASA, etc. Performed SIT/UAT testing of every change done in the application to avoid any bottlenecks/scope creeps. Handled problem techniques and audit issues. Responsible to distinguish and transform wants from needs, perform requirement elicitation by using various techniques, and ensure documentation of those requirements in form of Product Backlog and User Stories. Maintained ongoing communication with all project participants and clients. Helped businesses to create a loan risk calculator Risk-adjusted return on capital (RAROC) which predicts whether a particular should be given a loan basis upon his CIBIL score and other conditions.
Merchant Portal for First Abu Dhabi Bank
January 1, 2020 – December 31, 2021
A portal for providing Merchants with convenience they need to focus on managing their business which had utilized Payments and Transactions. Clearance and Settlements report required at the end of the day. Interacted with multiple stakeholders to understand their requirements to build a merchant portal that helped merchants manage payment activities. Helped clients launch a new payment app 'PAYIT' to help merchants expand their business in the region. Tested the portal using regression method and API testing. Ensured a high standard of data protection and confidentiality of customers' data (e.g., Card details). Prepared multiple test cases aligning with business needs. Followed up on system incidents raised on JIRA tool and fixes on a timely manner. Helped build business Settlement Report and Clearance Report involving money movement, account balance updates, and regulatory compliance verification.
NHL (National Housing Loan project (Digital) for First Abu Dhabi Bank
January 1, 2019 – December 31, 2020
A housing loan project where a particular or a group can buy a particular piece of land and construct a house and pay the loan amount in the form of an EMI. Gathered requirements from various stakeholders/clients and converted them into functional code. Provided technical leadership for projects throughout the project delivery lifecycle, including technical documentation, proper resourcing, efficient code management, and defining best practices. Worked with UI/UX team to finalize the design, look and feel of the mobile application and website, providing feedback on employee experience layer, performance and security measures. Performed Role based Authentication for the admin and users. Followed up with incidents or system incidents errors to be fixed. Created user stories with acceptance criteria, user flow diagrams and data flow diagrams. Ensured all new BRDs are reviewed and accepted by clients/stakeholders and for approved BRDs, ensured timely creation of FSDs and set delivery timelines. Conducted and led requirements gathering sessions, identified gaps, and suggested solutions. Conducted UAT Testing and ensured moving code to production environment.
Certified Business Analyst Professional
Coursera
June 1, 2026 – Present
Automation Test Course
Qatar Skills
June 1, 2026 – Present
Foundation of Project Management Certification
Google Coursera
June 1, 2026 – Present
JavaScript Essential Training Certification
LinkedIn Learning
June 1, 2026 – Present
User Experience for Web Design
LinkedIn Learning
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's project experience spans multiple regions (Middle East, UK, France) and involves diverse banking domains (Retail, Corporate, Private, Mortgage, Core Banking), indicating adaptability and a broad perspective. Their involvement in various project methodologies (Agile Scrum/Sprint) and collaboration with cross-functional teams suggests a collaborative mindset. The certifications in Project Management and Business Analysis further highlight a commitment to professional development and best practices, which aligns with a culture of continuous improvement. The awards received also reflect a results-oriented and high-achieving individual.
Soft Skills & Operational Fit
The candidate demonstrates strong communication skills through detailed project descriptions and a clear understanding of stakeholder management. Their experience in leading technical documentation, defining best practices, and resolving technical challenges indicates good operational fit. The ability to work with diverse clients and coordinate offshore teams suggests adaptability and collaborative potential. The focus on customer satisfaction and adherence to bank codes of conduct also points to a strong cultural and ethical fit within a financial institution.