Application Support with 3+ years in IT, proficient in SQL, Jira, and API testing.
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Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Highly skilled and result-driven Product support engineer with 3 years of experience in the IT industry.
Modern College of Eng. Pune
Bachelor of Engineering · Information Technology
August 1, 2017 – June 30, 2021
Pharmarack Technologies Pvt. Ltd.
Application Support Engineer
May 1, 2023 – Present
India
CIIT Institute, Pune.
Full Stack Developer- Internship
March 1, 2022 – March 31, 2022
India
Cultural Fit Analysis
The candidate's experience in collaborating with developers, QA teams, and business analysts shows a team-oriented approach. Their internship in full-stack development, while brief, indicates a breadth of interest beyond pure support, which can be valuable for understanding underlying systems. The focus on customer relationship management in their project also suggests a customer-centric mindset. The candidate's skills align well with a support-focused role, demonstrating a practical and results-driven approach.
Soft Skills & Operational Fit
The candidate demonstrates strong problem-solving abilities, cross-team coordination, and a proactive approach to incident management. Their experience in generating RCA documentation and participating in post-incident reviews indicates a commitment to continuous improvement and operational excellence. The use of Freshdesk and Zoho suggests familiarity with common support tools, aligning well with operational requirements.