Mandy Chooi

I help businesses change from a large siloed organization into a nimble, innovative and resilient group by reimagining and aligning the most important elements of transforming culture – leadership and the people factors. The greatest impact comes when you: 1. Create an authentic and inspiring organization purpose, beyond growth and profit, that is meaningful to everyone working there, that is the reason you exist, and the reason people care about your success. 2. Align all elements of your transformation around the purpose, so that the story is simple, coherent and meaningful 3. Turn your leaders into the transformation superheroes they need to be. Build leadership capabilities make the most difference. Boost their abilities to coach, mentor, inspire and challenge instead of relying on hierarchy. 4. Change the people practices that have the most impact on your culture. Redesign HR processes to be user-centric to reinforce and accelerate alignment of the new mindsets and behaviors. In a 20-year career, I've worked with leaders to transform large global companies into better versions of themselves, and become thriving, lean and innovative businesses of the future. Clients benefit from lessons of experience from hands-on leadership roles in creating strategy, designing interventions, activating and coaching new behaviors, capturing impact and telling the story. As ING’s Global Head of Strategy & Innovation for HR, and prior as Global Head of Talent & Learning, I played a pivotal role in redesigning the foundational people processes to accelerate innovation and reinforce the agile way of working. Core Skills: Purpose led strategies; Leadership Purpose; Authentic Leadership; Culture change; Culture transformation; Complex Adaptive Systems; Complexity; Cynefin; Digital org; HR Transformation; User centric HR design; User Experience of HR; Employee Experience; Innov