AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Manager, Customer Success & Operations with 3+ years in government healthcare projects.
Results-driven Training and Operations professional with 3+ years of experience in training coordination, operational support, stakeholder management, MIS reporting, and client servicing across large-scale government healthcare projects. Experienced in conducting classroom and on-site training sessions, handling user escalations, coordinating with government officials, and supporting operational performance improvement initiatives. Skilled in MS Excel, reporting & documentation, process coordination, and cross-functional communication. Proven ability to manage training activities, support field operations, and maintain strong stakeholder relationships across multiple districts in Bihar.
Lalit Narayan Mithila University
B.A (Eng Hons.) · English Hons.
August 1, 2020 – June 30, 2020
Bihar School Examination Board
Intermediate (I.A)
June 1, 2017 – May 31, 2017
Bihar School Examination Board
Matriculation
June 1, 2015 – May 31, 2015
Plus91 Technologies Pvt. Ltd.
Training Manager
December 1, 2025 – Present
India
Plus91 Technologies Pvt. Ltd.
Trainer
November 1, 2024 – November 1, 2025
India
Plus91 Technologies Pvt. Ltd.
Jr. Trainer
November 1, 2022 – October 1, 2024
India
ADCA (Advanced Diploma in Computer Applications)
Unknown
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's experience in large-scale government healthcare projects demonstrates adaptability and the ability to navigate complex organizational structures. Their progression from Jr. Trainer to Training Manager within the same company suggests loyalty and growth potential. The focus on training, coordination, and stakeholder management aligns well with a role that requires strong interpersonal skills and a collaborative approach. The breadth of skills in operational support, client servicing, and process improvement indicates a proactive and results-oriented mindset, which would contribute positively to a team culture focused on customer success and operational excellence.
Soft Skills & Operational Fit
The candidate exhibits strong soft skills in communication, presentation, coordination, and problem-solving, which are crucial for a Manager - Customer Success & Operations role. Their experience in managing large-scale government projects, handling escalations, and supporting process improvement initiatives indicates a good operational fit. The ability to work effectively with diverse stakeholders, including government officials and healthcare professionals, further strengthens their suitability for a customer-facing and operational leadership position.