Customer Support Associate with 8+ years in Customer Service & Resolution
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
To associate myself with a professional organization which offers continuous challenges and excellent growth prospects, where I can contribute significantly to the organization through conceptual and technical skills.
University of Pune
B.E. · Computer Science
N/A – June 30, 2016
Maharashtra Board
HSC
N/A – May 31, 2009
Maharashtra Board
SSC
N/A – May 31, 2007
Amazon Development Centre
Resolution Specialist
October 1, 2017 – April 1, 2025
India
Hinduja Global Solutions
Customer Service Officer
March 1, 2017 – October 1, 2017
India
Secured Approach For Hybrid Cloud De-Duplication.
June 18, 2026 – Present
A software which provides more security, classification of data by clustering, data confidentiality.
Certification in Software Testing
Unknown
June 1, 2026 – Present
Certification in Full stack development
Unknown
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's experience is primarily in customer service roles, aligning well with the target role of Customer Support Associate. The academic project on 'Secured Approach For Hybrid Cloud De-Duplication' and certifications in Software Testing and Full Stack Development suggest a technical background, which could be an asset in understanding technical customer issues, but is not directly utilized in their work experience. The breadth of skills is focused on customer service operations rather than diverse technical domains. The low psychometric test score could indicate a potential mismatch in work attitude or stress handling, which are important for cultural fit in a demanding customer support environment.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills relevant to customer support, including good communication, self-motivation, persistence, collaboration, and problem-solving. Their experience at Amazon and Hinduja Global Solutions indicates an operational fit for roles requiring direct customer interaction, issue resolution, and process adherence. The psychometric test score is low, which might indicate potential challenges in logical reasoning, work attitude, or stress handling, which are critical for operational roles.