Customer Support Associate with 5+ years in Customer Service & Operations
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Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
To secure a position in BFSI (Banking, Financial Services and Insurance) sector, where I can invest/apply my operational experience, communication skills, customer relationship expertise, and problem-solving abilities to deliver exceptional services, contributing to organizational growth and enhance overall client engagement and experience. I aim to build a rewarding career by consistently meeting the standards, improving operational efficiency, and fostering trust and loyalty among customers while adhering to industry standards and policies.
B.S.E.B, Patna
Diploma · Elementary Education
August 1, 2020 – June 30, 2022
IGNOU, New Delhi
M.A. · Political Science Hons.
August 1, 2013 – June 30, 2016
V.K.S.U, Ara
B.A. · Political Science Hons.
August 1, 2008 – June 30, 2011
B.S.E.B, Patna
Matriculation
June 1, 2006 – May 31, 2006
B.S.E.B, Patna
Intermediate of Arts
June 1, 2006 – May 31, 2008
Ageas Federal Life Insurance
Customer Care Executive
January 1, 2026 – Present
Mumbai, Maharashtra, India
Maruti Suzuki Ltd.
Customer Care Executive
January 1, 2017 – December 31, 2021
India
Cultural Fit Analysis
The candidate's experience across two distinct industries (insurance and automotive) demonstrates adaptability. Their involvement in extra-curricular activities like National Service Scheme, organizing socio-cultural festivals, and leading CSR initiatives indicates a community-oriented and engaged individual. The role alignment with 'Customer Support Associate' is strong given their direct experience. The breadth of skills, while focused on customer service, shows a consistent career path in this domain.
Soft Skills & Operational Fit
The candidate exhibits strong soft skills relevant to customer support, including punctuality, self-motivation, positive attitude, adaptability, and keen learning ability. Their experience in customer handling, interpersonal skills, and basic computer knowledge (MS Office, CRM tools) aligns well with operational requirements for a Customer Support Associate role. The candidate's background in managing office operations and training new agents suggests leadership potential and a proactive approach to team development.