Sr. Business Analyst with 9+ years in IT solutions & banking operations
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Assessing your cultural and operational fit
Experienced IT Business Analyst with 9 years of overall experience across banking operations, customer service, and IT business analysis. Possesses 2+ years in branch banking (KYC, compliance, onboarding, operations) and 2+ years delivering IT solutions in fleet management, e-bike rental, IoT, BMS, battery-as-a-service, and solar platforms. Strong expertise in requirement gathering, BRD/FRD/SRS/PRD, Agile/Scrum, ERP, mobile apps, and dashboards. Proven ability to translate complex business needs into scalable technology solutions. Open to opportunities in Delhi NCR or remote; immediate relocation available.
Manipal Academy of Higher Education
PG Diploma · Banking
August 1, 2020 – June 30, 2020
All Saints College of Technology
BE · Computer Science
August 1, 2015 – June 30, 2015
Central Public School
12th Std
June 1, 2010 – May 31, 2010
Saint Joseph's Senior Secondary School
10th Std
June 1, 2008 – May 31, 2008
Enervoir Power Systems Pvt Ltd
IT Business Analyst
April 1, 2024 – Present
Bengaluru, Karnataka, India
Livaah Innovations Pvt Ltd
IT Business Analyst
August 1, 2023 – March 1, 2024
Bengaluru, Karnataka, India
Axis Bank Ltd
Branch Banking Executive
September 1, 2020 – March 1, 2023
Kolkata, West Bengal, India
Capita India Pvt Ltd
Executive - Contact Centre
May 1, 2019 – December 1, 2019
Mumbai, Maharashtra, India
Reliance Jio
Customer Care Executive
March 1, 2017 – February 1, 2019
Mumbai, Maharashtra, India
Call2connect India Pvt Ltd
Customer Service Associate
April 1, 2015 – March 1, 2016
Patna, Bihar, India
Cultural Fit Analysis
The candidate's diverse experience across customer service, banking, and IT business analysis roles suggests adaptability and a broad perspective. Their willingness to relocate and openness to opportunities indicate flexibility. The exposure to different industries (telecom, banking, manufacturing, EV/IoT) points to a versatile individual who can integrate into varied team cultures and business environments.
Soft Skills & Operational Fit
The candidate demonstrates strong communication and stakeholder management skills through their experience in coordinating with various teams and resolving customer queries. Their background in banking operations suggests an understanding of compliance and risk mitigation, which is valuable for operational fit. The ability to translate complex business needs into technical requirements indicates strong analytical and problem-solving capabilities.