Ignacio Guglielmi
Technical Support SpecialistAI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Technical Support Specialist with 10+ years in SaaS & Enterprise Application Support
Customer Support and Technical Support professional with 15+ years of experience supporting customers across SaaS, enterprise software, and cybersecurity-adjacent platforms. Strong background in customer-facing support through email, ticketing systems, and live customer meetings, with a proven ability to explain technical concepts clearly to both technical and non-technical audiences. Bilingual English and Spanish, experienced in remote-first environments, and focused on long-term stability, service quality, and customer satisfaction.
I.E.S. N° 28, Olga Cossettini
Field of Study · English Translation for Literature, Technology, and Science (Incomplete)
N/A – Present
Ε.Ε.Τ. Ν° 469, Estanislao Zeballos
Degree · Process Plant Analyst
N/A – Present
ICONS
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August 1, 2025 – Present
India
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Aurea Software
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December 1, 2017 – November 1, 2018
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HP Enterprise Services, Instalnet Comunicaciones, Vignolo & Asociados, Moravia IT, URG Urgencias, and TeleTech Argentina
Technical Support and Service Desk Roles
January 1, 2007 – December 1, 2017
India
HTML and CSS, Codecademy (In Progress)
Codecademy
June 1, 2026 – Present
VBrick Network Certified Engineer
Unknown
June 1, 2026 – Present
CompTIA A+
Unknown
June 1, 2026 – Present
VMware VSP and VTSP
Unknown
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's diverse experience across multiple companies and roles, from L1 support to Customer Success Manager and Team Lead, indicates adaptability and a broad understanding of support operations. Their focus on customer satisfaction, process improvement, and cross-functional collaboration aligns well with a culture that values continuous improvement and teamwork. The bilingual proficiency (English and Spanish) is a significant asset for global or diverse customer bases.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills, including clear written and verbal communication, empathy, and a customer-centric approach. Their experience in remote-first environments, managing global user bases, and using data for support optimization indicates a good operational fit for roles requiring autonomy and process improvement. The candidate's history of managing escalations and improving feedback loops suggests a proactive and collaborative work attitude.