Heath Newburn

Storyteller, Technical Sales Leader, Decent Cook, Executive Costco Member, carry my own whiteboard markers… I've spent my career focused on how technology is built, how it's sold, and how it actually gets used. But the best part is in leading teams as a player-coach to solve big customer problems. That sweet spot is where I do my best work. My foundation is global product development, GTM strategy, and cross-functional team leadership, which means I can sit with a customer's technical team in the morning, wrap up with their C-suite, align with sales and product leadership in the afternoon, and translate between all of them without losing details or the big picture. I understand not just the technical problem, but the operational drag and business risk that come with it. I lead teams across sales, engineering, product, and customer success to deliver short-term wins while building a real strategic roadmap. Where I go deep: I've been in event intelligence and AIOps since before it had that name — with hands-on experience across Monitoring, APM, and Observability. My DevOps and SRE work has focused on reducing CI/CD friction and extending pipelines for better outcomes. On the ITSM side, I specialize in maximizing existing capabilities and integrations — ServiceNow, BMC, Cherwell, and beyond, with deep experience in ITOA, ITOM, Asset Management, and Incident/Problem management. Why I do this: Automation and AI should empower people, not replace them. The goal is removing toil so junior folks can accelerate, so seasoned engineers can tackle tech debt, and so the people with institutional knowledge, the ones who truly understand the systems and the customers, can do the work that actually matters. The IT teams holding everything together (DevOps, SRE, NOC, SOC, DevSecOps, DataOps) deserve more visibility, better tools, and real recognition. It's just my professi