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Building AI-Powered Churn Prevention for SaaS | Emotion-Aware Customer Intelligence | MSc Software Engineering | Speaker
What if your customer service team could see customer frustration building before the customer even complains? That's what we built. Founder @ Retentifi AI Here's what nobody talks about: 96% of unhappy customers don't complain. They just leave. The most expensive part of customer service isn't the conversation itself. It's what happens between conversations the handoffs, the context loss, the repetition. That's where hours disappear. That's where customers get frustrated. That's where service quality breaks down. AI that thinks like a brilliant supervisor, listening, learning, understanding, and ensuring nothing important ever gets lost. We built a platform that transforms how B2B SaaS companies handle customer conversations. Making transfers seamless. Making teams smarter Eliminate context loss during transfers Detect at-risk customers before they leave Give agents instant conversation intelligence Make every handoff seamless and professional Capture and qualify leads directly from conversations Use AI agents that guide customers to the right products and help them buy Master's in Software Engineering (Distinction) | De Montfort University, England, UK Deep expertise in conversational AI, intelligent systems, and building technology that augments human performance. Transform your customer service today. Let your team focus on solving problems not losing customers or important context 👉 Book a demo: https://retentifi.ai
De Montfort University
Master of Science - MS, Computer Software Engineering
N/A – Present
University of Port Harcourt
Bachelor's degree, Computer Science
N/A – Present
Alerzo
Frontend Lead
February 1, 2025 – August 1, 2025
Supap
Founder and AI Engineer
December 1, 2024 – Present
London Area, United Kingdom
NavvTrack®
Senior Frontend Developer
December 1, 2022 – April 1, 2024
Michigan, United States · Remote
Whatadeal Africa
Software Engineer (Frontend Lead)
April 1, 2022 – September 1, 2023
Alerzo
Senior Frontend Developer
February 1, 2022 – January 1, 2025
HumberOne (Humber International Limited)
Software Engineer
December 1, 2020 – January 1, 2022
GogospelTv
Team Lead
January 1, 2019 – December 1, 2020
Mcbuddy Digital Services
Software Developer
December 1, 2017 – December 1, 2018
Mcbuddy Digital Services
Frontend Developer
August 1, 2017 – December 1, 2017
63webstudio
Frontend Developer
January 1, 2017 – July 1, 2017
Bam foundation
Web Designer
February 1, 2016 – December 1, 2016
Professional Member
BCS, The Chartered Institute for IT
June 23, 2026 – Present
Cultural Fit Analysis
The candidate has worked across diverse company sizes and industries, from startups (Supap, NavvTrack) to larger organizations (Alerzo, Whatadeal Africa). Their experience includes leading teams and building various platforms (e-commerce, banking, tracking, streaming), suggesting adaptability and a broad interest in different problem domains. However, the recent short stints and the 'Founder and AI Engineer' role might indicate a potential entrepreneurial drive that needs to be explored for long-term commitment to a specific role.
Soft Skills & Operational Fit
The candidate's experience descriptions highlight strong leadership, mentorship, and collaboration skills. They have experience in task delegation, code reviews, and working with cross-functional teams (product managers, UX/UI designers, QA engineers). This indicates a good operational fit for senior and lead roles requiring team coordination and project management.