Customer Relationship Manager with 8+ years in Retail & Telecom.
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Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Results-driven Retail and Telecom Sales Professional with 8+ years of experience in sales, customer relationship management, store operations, and team leadership. Proven track record of driving revenue growth, enhancing customer satisfaction, and achieving business targets in fast-paced retail environments. Skilled in team development, sales planning, inventory management, and operational excellence. Additionally gained entrepreneurial experience by managing an online women's apparel business, strengthening expertise in customer engagement, vendor management, and business operations.
Indira Gandhi National Open University, New Delhi
Master of Commerce (M.Com)
N/A – June 30, 2022
Maahi Enterprises
Self-Employed
November 1, 2024 – May 1, 2026
India
Bharti Airtel Ltd.
OR Store Manager (DTC)
September 1, 2022 – October 1, 2024
India
V5 Global Services Pvt. Ltd.
Customer Relationship Officer (Airtel OR Store)
September 1, 2019 – August 1, 2022
India
Quess Corp Ltd.
Customer Relationship Executive (Vodafone idea store)
January 1, 2018 – June 1, 2019
India
Cultural Fit Analysis
The candidate's career progression from Customer Relationship Executive to OR Store Manager and then to self-employed entrepreneur shows ambition, adaptability, and a drive for increased responsibility. Their experience across different companies (Vodafone, Airtel, Maahi Enterprises) and roles indicates an ability to integrate into diverse work environments. The focus on customer satisfaction, team development, and business growth aligns well with a performance-driven culture. However, the lack of diverse project experience outside of retail/telecom and e-commerce might limit their adaptability to vastly different industry cultures without specific upskilling.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills such as leadership, problem-solving (customer escalations), and a proactive approach to sales and customer database expansion. Their experience in managing daily store operations, inventory, and order fulfillment indicates a solid operational fit for roles requiring hands-on management and strategic oversight in customer-facing environments. The self-employed experience further highlights autonomy and comprehensive business acumen.