Partnership Manager with 8+ years in BPO operations & team leadership
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Results-driven Assistant Manager with 8+ years of experience in BPO operations, team leadership, and performance management. Proven expertise in managing large teams, driving KPI and SLA adherence, and improving operational efficiency through data-driven strategies. Strong background in stakeholder management, client handling, and process improvement with a consistent track record of delivering business results.
Sanghvi Institute of Management & Science
Bechelor Of Engineering
N/A – Present
Instaconnects
Assistant Manager
December 1, 2024 – Present
India
Continuum Global Solutions
Process Trainer
September 1, 2023 – November 1, 2024
India
Continuum Global Solutions
Customer Support Executive
June 1, 2019 – August 1, 2023
India
Teleperformance
Customer Support Executive
August 1, 2017 – June 1, 2019
India
Cultural Fit Analysis
The candidate's career progression from Customer Support Executive to Assistant Manager, coupled with roles in training and team leadership, indicates a strong work ethic, adaptability, and a commitment to growth. Their experience across different operational functions (customer support, training, operations management) suggests a collaborative mindset and ability to work with cross-functional teams, which aligns well with a dynamic organizational culture. The emphasis on process improvement and compliance also points to a structured and responsible approach.
Soft Skills & Operational Fit
The candidate demonstrates strong leadership, communication, and problem-solving skills through their experience in managing large teams, handling client escalations, and implementing process improvements. Their background in training and performance coaching suggests a proactive approach to team development and operational efficiency. The focus on KPI/SLA management and data analysis indicates a data-driven mindset essential for operational fit.