Technical Support Associate with 1+ years in enterprise application support
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Technical Support and ServiceNow professional with 1.5+ years of experience supporting enterprise applications in a 24/7 environment. Hands-on experience in ServiceNow administration, incident management, SLA adherence, and platform configuration. Strong exposure to Microsoft 365, Azure Active Directory, RDP, IAM, and MFA. Known for consistent delivery quality, documentation discipline, and effective collaboration within cross-functional teams.
Bhoj Reddy Engineering College for Women
Bachelor of Technology · Information Technology
August 1, 2021 – June 30, 2025
Kamala Nehru Polytechnic College for Women
Diploma · Electronics and Communication Engineering
August 1, 2017 – June 30, 2020
Tech Mahindra
Technical Support Associate
May 1, 2025 – March 1, 2026
Hyderābād, Telangana, India
Amazon
Customer Service Associate
May 1, 2024 – February 1, 2025
Hyderābād, Telangana, India
ServiceNow Certified System Administrator (CSA)
Unknown
January 1, 2026 – Present
ServiceNow Certified Application Developer (CAD)
Unknown
January 1, 2026 – Present
Data Visualization using AI Tools
IBM SkillsBuild
January 1, 2024 – Present
Salesforce Developer Internship
Unknown
January 1, 2023 – Present
Industrial Training
ECIL / ECIT
January 1, 2020 – Present
Cultural Fit Analysis
The candidate's experience in both a large e-commerce company (Amazon) and a technology services company (Tech Mahindra) suggests adaptability to different corporate cultures. Their involvement in mentoring new associates and collaborating with resolver groups indicates a team-oriented mindset. The pursuit of multiple certifications (ServiceNow, Salesforce, IBM SkillsBuild) shows a commitment to continuous learning and professional development, which aligns well with a growth-oriented culture.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills including problem-solving, clear communication, and stakeholder collaboration, which are critical for a Technical Support Associate role. Their experience as a Subject Matter Expert (SME) at Amazon indicates mentoring capabilities and a proactive attitude. The focus on documentation discipline and cross-functional collaboration further highlights a good operational fit for structured support environments.