A resilient & fastidious Senior Lead IT Analyst with prominent experience in IT Service Management.
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ITIL V4 and Agile certified professional with 12+ year experience in Fintech and Client relationship management, ITSM/ITIL method, various technical processes, managing associates to meet organization goals and objectives. Dynamic and goal oriented with multi-faceted experience in managing technical operations facilitating corporate growth.
Devi Ahilya Vishwavidyalaya, Indore
Bachelor of Commerce - B.Com, Business Strategy, Business Marketing
January 1, 2011 – January 1, 2014
New Era Academy
Higher Secondary (10+2), Maths Physics Chemistry
January 1, 2007 – January 1, 2008
Mount Carmel School
High School, General Science
January 1, 2002 – January 1, 2006
FIS
Systems Administrator | |
August 1, 2024 – Present
Indore, Madhya Pradesh, India
FIS
Senior Engineer
October 1, 2018 – August 1, 2024
Indore, Madhya Pradesh, India
Webgility, Inc.
Customer Success Consultant (Technical)
January 1, 2018 – August 1, 2018
Indore, Madhya Pradesh, India
Quazma Techno Solutions
Technical Sales Coach
March 1, 2016 – January 1, 2018
Indore Area, India
Teleperformance India
Sr. Technical Support Executive
February 1, 2015 – February 1, 2016
Indore Area, India
Teleperformance India
Technical Support Officer
August 1, 2012 – December 1, 2013
Indore
Azure Serverless Computing
June 25, 2026 – Present
Problem Solving Techniques
June 25, 2026 – Present
Digital Strategy
June 25, 2026 – Present
Building Self-Confidence
June 25, 2026 – Present
Azure Machine Learning Development: 1 Basic Concepts
June 25, 2026 – Present
Learning Amazon Web Services (AWS) for Developers
June 25, 2026 – Present
Microsoft Azure: Networking Concepts
June 25, 2026 – Present
Financial Wellness: Managing Personal Cash Flow
June 25, 2026 – Present
Advanced Design Patterns: Design Principles
June 25, 2026 – Present
Design Patterns: Creational
June 25, 2026 – Present
What Is Web3?
June 25, 2026 – Present
Synthesia Video Essentials Certification
Synthesia
June 25, 2026 – Present
Sales: Business to Consumer Online Sales
June 25, 2026 – Present
Mastering Self-Motivation
June 25, 2026 – Present
Azure Administration: Manage Identities
June 25, 2026 – Present
DevOps Foundations
June 25, 2026 – Present
Microsoft Azure: Azure Blueprint
June 25, 2026 – Present
Azure Event Grid
June 25, 2026 – Present
Exam Prep: Microsoft Azure Fundamentals (AZ-900)
June 25, 2026 – Present
Code Clinic: R (2015)
June 25, 2026 – Present
Azure Cloud Design Patterns
June 25, 2026 – Present
ITIL Foundation
AXELOS Global Best Practice
June 25, 2026 – Present
Business-to-Business Sales
June 25, 2026 – Present
Azure: Azure Resource Manager
June 25, 2026 – Present
Azure App Configuration
June 25, 2026 – Present
Microsoft Teams: Successful Meetings and Events
June 25, 2026 – Present
Azure: Understanding the Big Picture (2019)
June 25, 2026 – Present
Delivering Employee Feedback (2014)
June 25, 2026 – Present
Azure Administration Essential Training
June 25, 2026 – Present
Cultural Fit Analysis
The candidate's career trajectory shows a strong focus on technical support, system administration, and customer-facing roles. While there's a breadth of experience across different companies and responsibilities, the direct alignment with a 'Test Automation Engineer' role is not strong. The certifications in Azure and DevOps suggest an interest in modern cloud and development practices, which could be a positive for cultural fit in a tech-forward environment, but practical application in automation is missing. The lack of project details makes it difficult to assess diversity in technical problem-solving approaches beyond support.
Soft Skills & Operational Fit
The candidate demonstrates strong problem-solving skills, as evidenced by their experience in troubleshooting desktop issues, web server products, and managing incidents. Their background in customer success and technical sales also suggests good communication and client management abilities. The ITIL Foundation certification indicates an understanding of IT service management best practices, which is beneficial for operational roles. However, direct evidence of collaboration in a development or test automation context is limited.