Lead AI Engineer with 10+ years in AI Operations & Customer Experience
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Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Operations, service and innovation manager with over 15 years of experience in managing call centers, process optimization and leading technological projects. Currently manages a digital call center at HYP and leads AI and automation initiatives to improve business performance and customer experience. Has practical experience in developing and implementing AI solutions using Cursor, GitHub, Supabase and Vercel.
HYP
מנהל מוקד דיגיטל
January 1, 2026 – Present
India
פעילות עצמאית
AI Solutions Developer
January 1, 2026 – Present
India
GetPackage
מנהל מוקד שירות ותפעול
January 1, 2021 – December 31, 2025
India
UPAY
מנהל מוקד שירות, תמיכה ומכירה
January 1, 2019 – December 31, 2021
India
Pelecard
מנהל מוקד שירות ותמיכה טכנית
January 1, 2014 – December 31, 2019
India
Cultural Fit Analysis
The candidate's career progression shows a consistent upward trajectory in management roles, culminating in leading digital and AI initiatives. The shift from traditional service management to AI Solutions Developer and Digital Call Center Manager with AI responsibilities indicates adaptability and a proactive approach to adopting new technologies. The breadth of experience across different companies and the freelance work suggest an entrepreneurial spirit and a willingness to take on diverse challenges, which could be a good cultural fit for an innovative environment. However, the primary experience is in management and operations, with AI development being a more recent focus, which might require alignment with the specific development culture of a Lead AI Software Engineer role.
Soft Skills & Operational Fit
The candidate demonstrates strong leadership and management skills from over 15 years of experience in various operational roles. Their recent focus on AI and automation projects, coupled with experience in building control tools and dashboards, suggests a good fit for roles requiring both technical oversight and operational efficiency. The ability to manage teams and lead digital initiatives indicates strong communication and collaboration potential.