Anshul Gandhi

International Sales/Business Development/Customer Success Manager

Key Strengths

Extensive experience (10+ years) in end-to-end sales, account management, and customer success lifecycles across various IT domains.
Proven track record of driving revenue growth (25% QoQ) and customer retention (90%+).
Strong expertise in strategic account management, CXO engagement, cross-selling, and upselling.
Proficient in CRM hygiene, pipeline visibility, forecasting, and data-backed insights for sales optimization.
Experience in leading and mentoring sales and customer success teams.
Deep understanding of digital transformation, cloud, connected CX, network modernization, RPA, and virtualization solutions.
Ability to act as a trusted advisor, aligning service-line capabilities to client priorities.
Strong cross-functional collaboration skills with sales, delivery, finance, legal, product, marketing, and support teams.
Experience in market analysis, GTM strategies, and identifying new business opportunities.
Direct experience with major enterprise clients and solutions (e.g., Oracle, SAP).

Cultural & Operational Fit

Cultural Fit Analysis

The candidate's diverse experience across multiple companies (Bounteous/Innova, Oracle, R Systems, Lybrate/Denave) and industries (retail, manufacturing, healthcare, financial services, telecom, IT advisory) suggests adaptability and a broad perspective. Their roles consistently involve client engagement, strategic partnerships, and cross-functional collaboration, indicating a strong team-oriented and customer-centric approach. The international education (Oxford Business College, London) also points to a global mindset, which is beneficial for an 'International Sales/Business Development/Customer Success Manager' role.

Soft Skills & Operational Fit

The candidate demonstrates strong leadership, strategic thinking, and problem-solving skills through their experience in managing teams, developing account strategies, and resolving customer issues. Their focus on data-driven decision-making, customer feedback loops, and operational coordination indicates a robust operational fit. Empathy and emotional intelligence are explicitly mentioned as key skills, which are crucial for customer success roles.

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About

Sales, customer success and strategic account management professional with 10+ years of experience growing enterprise revenue across SaaS, digital transformation, cloud, connected CX, network modernization, RPA, virtualization and IT services. Proven success managing end-to-end account lifecycles from lead generation and consultative discovery through solution positioning, onboarding, adoption, renewals, expansion and executive QBRs. Strong fit for Account Manager / Client Partner roles requiring account operations ownership, CXO relationship management, cross-sell/up-sell strategy, pipeline governance, revenue forecasting, margin awareness, SoW/MSA/change request coordination, DSO discipline and escalation management. Known for acting as a trusted advisor, aligning service-line capabilities to client priorities and driving measurable outcomes.

Top Skills

Customer lifecycle management

Education

Oxford Business College

PGDM

August 1, 2017 – Present

Asian Buisness School

MBA/PGDM

August 1, 2016 – Present

Maharishi Dayanand University (MDU)

B.B.A/B.M.S

August 1, 2013 – Present

CBSE

12th · English

June 1, 2010 – Present

CBSE

10th · English

June 1, 2008 – Present

Experience

Bounteous Inc. & Innova Solutions

Manager- Account Management & Customer Success

May 1, 2023 – Present

India

Oracle

Senior Business Development Executive

February 1, 2022 – March 1, 2023

India

R Systems International

Senior Business Development Associate

January 1, 2020 – February 1, 2022

India

Lybrate.com & Denave India Pvt. Ltd.

Sales Team Leader & Inside Sales Manager

November 1, 2017 – December 1, 2019

India

Key Strengths

Extensive experience (10+ years) in end-to-end sales, account management, and customer success lifecycles across various IT domains.
Proven track record of driving revenue growth (25% QoQ) and customer retention (90%+).
Strong expertise in strategic account management, CXO engagement, cross-selling, and upselling.
Proficient in CRM hygiene, pipeline visibility, forecasting, and data-backed insights for sales optimization.
Experience in leading and mentoring sales and customer success teams.
Deep understanding of digital transformation, cloud, connected CX, network modernization, RPA, and virtualization solutions.
Ability to act as a trusted advisor, aligning service-line capabilities to client priorities.
Strong cross-functional collaboration skills with sales, delivery, finance, legal, product, marketing, and support teams.
Experience in market analysis, GTM strategies, and identifying new business opportunities.
Direct experience with major enterprise clients and solutions (e.g., Oracle, SAP).

Cultural & Operational Fit

Cultural Fit Analysis

Soft Skills & Operational Fit