Application Support Engineer with 10+ years in SaaS platforms & cloud environments.
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IT Operations and Application Support professional with 10+ years of experience supporting SaaS platforms, enterprise applications, and cloud-based production environments. Strong expertise in ITSM processes (Incident, Problem, Change Management), SLA-driven support, root cause analysis, and cross-functional collaboration. Hands-on experience with ServiceNow, Salesforce, Jira, AWS, monitoring tools, automation, and customer-facing support for global clients.
Bharati Vidyapeeth College
Master of Computer Applications
N/A – Present
G.H. Raisoni College
Bachelor of Computer Applications
N/A – June 30, 2015
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