Customer Success Manager with 5+ years in EdTech SaaS & Sales
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
High-impact Customer Success Manager with 3+ years of experience in EdTech SaaS — managing 100+ learner accounts, slashing churn to below 5%, and driving 80%+ product adoption. Proven ability to retain 90%+ at-risk customers through data-driven engagement and proactive lifecycle management. Recognised for consistently exceeding retention KPIs in a fast-paced, subscription-based environment. Now targeting senior CSM roles at high-growth EdTech and SaaS organisations — bringing battle-tested metrics, Salesforce proficiency, and a passion for delivering measurable customer outcomes at scale.
Jain University
Bachelor of Science · Forensic Science
N/A – Present
Simplilearn
Customer Success Manager – Learner Success
March 1, 2023 – Present
India
Altruist Technologies
Customer Relationship Officer
May 1, 2021 – January 1, 2023
India
Allsec Technologies
Sales Executive
August 1, 2020 – April 1, 2021
India
CompTIA Security+
Unknown
June 1, 2026 – Present
CISSP
Unknown
June 1, 2026 – Present
CEH - Certified Ethical Hacker
Unknown
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's experience across different companies (Simplilearn, Altruist Technologies, Allsec Technologies) and roles (CSM, CRO, Sales Executive) demonstrates adaptability and a broad understanding of customer-facing functions. Their stated interest in high-growth EdTech and SaaS organizations, combined with their cybersecurity upskilling, suggests a proactive learning mindset and a desire to align with evolving industry needs, indicating a good cultural fit for dynamic environments.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills such as proactive engagement, empathetic re-engagement, and relationship building, which are crucial for a Customer Success Manager role. Their experience in optimizing team workflows and mentoring new CSMs indicates good operational fit and leadership potential. The focus on data-driven engagement and root-cause analysis aligns well with modern CSM best practices.